typhoon87

No the upgrade will not auto convert to MSSQL for you. It is possible to change but you probably want to do a ticket and may not want to use an RC version to get that rolling. I would recommend a support ticket.

We had looked for this a few months ago and there is no free test environment license. We purchased an additional 5 user license and explained it was only for testing upgrades or major workflow changes and they did give us a reasonable discount.

As of now custom fields do not support any type of logic to allow something like this to work. You can upvote and or comment on this existing feature request.

At this time no but there is a feature request that does exist already you could upvote it

Currently there is no way to dynamically figure out approval chains. You can check out existing feature requests and up or down vote them. There is an open enhancement request to have the system be able to pull the Manager field from AD/OpenLDAP ( ) . However even if that was implemented is still requires that data to be…

Client reporting does have its own open feature request that you can vote on here: . What is disappointing is back when 12.2 was released and they added asset reporting they stated and I quote "With the new engine we get a more feature rich, performance optimized reporting infrastructure which gives us the long term…

We actually have 4 instances of the system two of them are for non IT departments. Our maintenance team was looking to get a full blown school dude type building management system but was rebuffed, so they turned to ours a second choice in addition our publications department uses it as well. The other two instances are…

There is not a field. In the Request type setup you need to ensure that Model support is enabled. You also need to ensure the specific user in question is assigned to assets if you asset sync does not do this automatically.

Can you elaborate at all on "High asset volume performance issues are resolved" also will there ever be a better hotfix installer? This manual process leaves a lot of room for error.

I do not believe that that information is recorded in the DB.

I do not believe so. This question was asked a few years ago and the answer was they are using an in house solution tied to some other internal systems. The original company that built the software MACS Design did.

Can you please elaborate on what you are attempting to accomplish? If you want to edit the client side UI you need to that via setup --> General --> look and feel. Using your browsers tools will not accomplish that.

Currently you cannot report on assets. If you think this is a feature that should be added please up vote the existing enhancement request here: http://thwack.solarwinds.com/ideas/1881

Hotfix 2 has been released and update 18 states that redirections to the SSL port are broken has been resolved.

Currently there is not a way to do this. There are a couple of open feature requests in relation to this you may want to consider giving an upvote to ,

lets confirm what you are looking to do. Techs will open tickets on users behalfs or techs will open tickets for themselves. If the former Adam's idea will not work. That would case the tech to show up as the client. Why are users not submitting tickets themselves?

You could put both of them in a client admin group then give them the rights to the request type. These are free (no tech license) but give them more rights then a normal user but less than a tech.

Its not so much a tool you would just go to Setup --> Users --> AD / LDAP Connections then set up a daily sync for the specific AD OU(s) you want to pull users from it runs on the schedule you set. Once that connection is tested and working there is no more human intervention needed.

My recommendation is do not delete assets create a status called deleted or recycled and change the items status. If you are pulling from something like SCCM or LanRev ect you can have an item auto change its status based on if it gets deleted from that system.

I did a end user feedback session with Solarwinds WHD team members about a year ago and brought up this exact issue. We were looking to use it for corporate cell phones with international plans that can be signed out if you are traveling for the college and leaving the US. Unfortunately there currently is no way to get an…

You would need to create a new tech group and assign only the rights that are needed, then assign the student worker to that group. To do this that account must have another user set up as their manager.

The notes are different color to indicate where the note came from, Yellow = written by a tech, Blue = Written by a user, Green = Tech marked that note as a "solution" to a ticket. Gray = A hidden note written by a tech As for the tech labels (the techs name is a color) such as in the search or group tickets pages this is…

As for your first question I am not following exactly what you have asked you also did not link to the video. My guess is that its a user who is set up as a client admin. These are non techs you set up as client admins and can then submit tickets on user behalf's based on their rights. I have not used this feature and do…

I do not believe an option like this exists. The dashboard was a new feature for V11 so its still sort of a new features make an feature request in the sub forum.

So on the product roadmap https://thwack.solarwinds.com/docs/DOC-176971#start=200 Modern Auth with 365 is something that is listed as were working on. For more detail maybe post there and ask for ping the PM brandon.

As far as the management you are talking about for us it does not seem to be an issue for us yet. Although we get very few attachments maybe 20 in a year. I have no clue how they are stored/referenced in the DB. As for the limit you are not actually limited to 1 megabyte if you go to Setup --> Options --> Max Attachment…

Please see this KB article Error message displays when sending an email - SolarWinds Worldwide, LLC. Help and Support

Currently this is not possible, you may want to consider up voting this existing feature enhancement request

Web Helpdesk is licensed by database and the number of active techs. Not by number of end users, cpus or front end servers. The price levels are based on number of techs.

I would log a case with SW Support either way.