typhoon87

I am not sure if that can be accomplished however please note the like you used is for the api in 12.1, there were some changes in 12.2 and that api guide can be found here Web Help Desk REST API Guide just so your using the most current document.

Today I checked in the crashlytics app just to see if anything has happened and it says the app is shutting down March 31st, 2020. How is this going to work now?

What is going on with this? Early people got access back in late Sept, its now February should we see an beta 2 build soon?

Based on what I have heard it *appears* that the assets module is next in line for a rewrite. It would be similar to the FAQ module where it will be migrated to Spring and get some UI and workflow changes. A good example is did a feedback session and the reservation system was brought up most of my feedback was areas where…

Even though it says heap space is the plug in WHD uses for Exchange built to handle 150 meg attachment? Most mail system would likely dump an attachment that large at the mail server level.

It looks like release candidate 2 is now out in the download center. May want to upgrade and retest. Seeing 12.7.0 - Build #12.7.0.358 Seems to be an issue with the FAQ module where after you use the Google button when you click on any other button it keeps opening google search boxes.

Are you looking just to make a ticket for 1 group or department or do you have multiple IT groups that make different accounts? I ask because we use approval processes to set up for new employees that way each step network account, phone/voicemail, Elearning account ect each go to the correct people and they perform their…

The tech should get an email saying the ticket was updated unless you don't have that set up. Doing this would result in a double email, one for the client note and one for the status change. Is that really necessary?

Check Setup --> Tickets --> Status Types --> Click on the status you want to look at --> click the options tab and look at the option called Clients Can Reopen Closed Ticket. If checked, Clients will be able to add notes to closed Tickets. The Ticket status will automatically change to the Reopened Status Type (below). Try…

If the built in reporting is not good enough you will likely be better off getting your DBA person to do a view and do some direct reporting. from the DB if you have a lot of tickets and excel file could get unweildly pretty quickly if you have alot of tickets or many custom fields. Also 12.1 is fully out of support and…

I know you stated that you are on 12.5 but did not say if you are using 12.5.0 a service release. 12.5.1 is the first build that officially supports O365 so first make sure your at 12.5.1 or 12.5.2. Also you may want to administratively log into the mailbox and make sure there are no automatic mail rules moving mail to…

On demand approvals are not a thing unless you change the request type of the ticket and ensure there is an action rule to kick it off at a point other than ticket creation. There is a feature request to add support for something like this that you could upvote if the description sounds like what you are looking for .

Currently approvals can only go to preset users, this likely will not help you. There is however an existing feature request for on demand approvals you could consider upvoting

I actually made a feature request but no one has upvoted it . I May look into chinmaychavan​'s solution. The only issue I see is its note per approval process you are actually changing the default template still an interesting thought.

There currently is not a supported way to do this. You also cannot add/remove or hide buttons.

What do you mean by basic? There are only 2 license types free and pay. The free version is limited to one tech and after 30 days you lose a few features the pay license only has 1 level and come with all features. I don't know if there is a hard limit for Assets I would think its more likely to be based on what type of…

I do not believe there is any such way to do this natively. You could try pulling the SQL data directly. May want to contact support for the rights fields, and to make a feature request.

If you go to the link I am posting below you can up vote the feature request to improve the systems handling of days off/Holidays. http://thwack.solarwinds.com/ideas/2491

In relation to the first part about search by keyword check out 12.7.1 Hotfix 1 (Success Center ) Fixes 2 known issues one of which is "Client UI search based on the request detail does not return a result" While it does not appear to say specifically about client admins if the issue affects all request detail searches…

If you have that many clients why are you not pointing WHD to your AD or LDAP solution and pulling in users. Managing it in the product would require another potentially different password from their network logon.

Currently this is not possible I was actually wanting the similar feature. There is an exiting enhancement request to hide the "No" button https://thwack.solarwinds.com/ideas/1872 but not exactly what you are looking for. You could always create a new feature request.

I do not believe this is possible though the API web interface without directly touching the DB. You may want to contact support.

So you want tickets to be assigned to users but not show up on their history tab? I do not think this is possible. You can hide requests types from users but once the ticket is assigned to them its in their history forever.

If this is a sudden and new issue and there have been no major changes to your environment otherwise and your sure the server or VM itself is not out of memory you should probably open a ticket with SolarWinds support. Also please note 12.1 is no longer supported and 12.2 is only supported until November of 2018 so an…

If you want to add the image as an attachment you can already do that. If you actually want the image inline in the FAQ you want to up vote this feature request :

I would think this is a limitation of the Action Rule - Actions, you must manually choose a tech in the assign to. If you could can you share a screenshot of the "actions" tab of that rule? be sure to blot out anything confidential.

Is there any word if the bug from case 604504 has been resolved. Opened this bug almost exactly a year ago.

Can't wait to see the release notes. If this just a release of 12.5 with patch 1 rolled in or if there are legit improvements. Update release notes are live: My 2 cents on notable changes first off no truly new features specifically the to 10 most upvoted items on Thwack nor further reporting improvements promised way back…

Try restarting the services. If that does not work we would need to know if your DB is local to the same box as the frontend or not. If not was the DB server restarted or had some other change made to it during the time in question?

I do not believe there is a way to do this. Also with no security controls this would leave a huge potential whole for abuse.