typhoon87

Is it possible you are looking for this template? Flat Buttons CSS Template v12.5.1 and later

Now that 12.7.1 is out the door what are we looking at for the vnext build?

Milan is not longer @ SW since around the 12.6 release time frame. Its now Brandon bshopp​

I would think its unlikely unless you also have a Database back up to restore. The schema version is different. What type of issue are you having with 12.4?

We would be interested in seeing areas of improvement for the next release.

Thanks for the quick reply, things we are hoping for have not changed much since we last talked via the go to meeting last in mid October: Here are a couple specific ones we touched on at that time with links to there FR: , (annoying UI inconsistency), (this one is in WWWO status already but not listed here not sure if…

Can we please get a further update on the roadmap? At this point it has been about 4 months since 12.6.0 and one month since 12.6.0 HF 1. Have any specific features/enhancement coming in the next release been locked down yet? bshopp​??

Now that 12.6 and Hotfix 1 are out what are we looking forward to with presumably SR 1.

Okay then I would like to try to pitch a shameless plug here but something that seemingly should be a small but useful quality of life improvement that should be small enough to be worthy of a service release ?

Now that 12.6 is out what is realistic for presumably a 12.6 service release? I saw that the Custom Field logic request was changed to what were working on status but don't see it here?

mrakov WHD 12.6 Release Notes - SolarWinds Worldwide, LLC. Help and Support

For the ticket creation in WHD IOS app can that update come anytime for example if it uses the API that already supports opening tickets or will that require a server side patch to support this?

Here are the release notes for 12.5.2 I think you will be disappointed in the feature set . Announcing General Availability of Web Help Desk v12.5.2

I did download the new update and I cant even get it to connect to my server. Does the app support using SAML login I am almost thinking that's the issue. See the thread on this (What I feared is happening ) While I do use any Ios devices I tested both a test Ipad running 10.3.3 and one of my techs tried using his personal…

In relation to the techs no longer active while you can disable to recover the license due to the way the UI on that screen is set up if you have a medium or large org with possibly 10's or hundreds of techs and you are looking for a certain one you could be stuck scolling page after page since you can search by last name…

I think something that can be gathered from the discontent here on thwack is that the current release cycle is too slow and on top of that the last few releases have not had overly long lists of improvements to justify the extended release schedules specifically with features that enable us to better manage tickets while…

Correct. I believe that Peter is no longer with SW and mbussey​ has moved on to a different product team. it seems like milan.hulik​ is the PM now but is not overly visible on Thwack nor are any other members of the team. This is pretty terrible and the speed at which they are getting releases out is very poor, on top of…

Then the big question becomes why did they purchase MacsDesign in the first place. Its not like that company held tons of patents or made any other products of greater value. And SW did not have a direct competitor in terms of already making a ticket system. That would lead me to believe that after buying it they did not…

The question we really need to know is when the next release with notable feature enhancement that actually helps techs manage tickets and gather information is coming. We have been in a long spell here with minimal information coming out of Solarwinds. In the most recent edit to this page the asset UI/rewrite has been…

ON the flip side I did a feedback session with SW and reservations were brought up.some time ago and adding the reservations within a ticket is not pointless however as you stated it needs to go further than just in the ticket. We used it in a 3 month test pilot a few years ago to allow users to reserve cell phones when…

I have to agree. At this point its polarizing how little movement we have had. 12.4 GA'ed in May '16 and that update took the better part of a year to produce and had only security updates which while important and necessary do not assist me with closing tickets and getting processes right within our system, 12.5 GA'ed in…

Thank you for taking the time to reply to this in such an organized manor. I think a lot of the worry among myself and some other forum regulars came from the fact that there was almost a year from 12.3 to 12.4 and it was only to have it be security upgrades not saying that's bad but a its a long time to see no functional…

This most recent update to this post contains some news that does not sit well with specifically "Our release cycles might be anywhere between 9 to 18 months" the release cycle has already been glacial. Is this just for the next release to finish the migration from WebObjects to spring? Or is the time between major…

Is this going to be updated now that 12.4 is out or because we waited basically a full calendar year for a version with no new or major functionality enhancement except security which while important that is quite a lot of time between builds. is the list the same?

Looks like something has finally happened a sign up to get the beta for 12.4. Call for WHD 12.4 Beta 1 testers (is security and FIPS your thing?)

peter.kruty‌ When do you expect to release the next What are we working on for 12.4?

pabely is correct. Also note that checklists in WHD 12.6.0 are a brand new "V1" feature. So additional use cases and expansion of it should hopefully come in the future. For now there is already a Feature Request you could upvote to move the max to 25 items vs the current limit of 10.

If you are on a windows box you can click start --> All Programs --> Web Helpdesk --> Stop WebHelpdesk (may need to right click, run as admin) wait for the cmd window to disappear. --> then Start WebHelpdesk. Or if there is nothing else on the box just reboot it. I am not sure about other OS's.

Are you still running an older release like pre 12.2? There was a simular issue last year in chrome WebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key

I just checked the WHD instance on my test server running build 12.7.407 (yea latest broken build) and it does indeed appear to be 9.2.1 We use MS SQL but wow that is quite a dated version of the software they are shipping.