typhoon87

Peter, At this time as I had no one post any stories or assistance as to what worked/did not work for them I dove in. First off the default database contained in HP Web JetAdmin 10.3 SR 4 (this is the latest version at this time) is a SQL 2005 Express instance. I so far have created a local user and have given it…

You may consider upvoting this request to increase the max size to 25

This subforum is for WebHelpdesk which is a ticketing system. I believe you should repost this in the correct location.

Hello, Thank you for that response. Is it possible to give us a little bit more insight into the roadmap or possibly update the What Were Working on for WHD which was never updated post 12.3 or 12.4? It just seems like a lot of time has gone by with little information being given to customers. My only assumption at this…

If you allow users to edit their email address. I think the permission is called email in Setup --> Clients --> Options it allows them to edit their primary and secondary email address if they edit the primary it tried to change their user ID in the system and that breaks things. Whey the email and secondary email are not…

The solutions checkbox changes the background color of the tech note to green. That about it. Its a quick visual notice that this is what fixed it, useful for looking at old tickets if an issue reoccurs.

I do not believe this issue has been addressed in the pulled 12.7.0 or the upcoming re release for 12.7.1

an RC is not the final build what type of issue are you seeing?

I had a remote session this morning working on the CSS issues that I am seeing. The provided me with a workaround for the CSS that seems to be working and will get back to with something more permanent before the final release. Luckily I have a test instance so its not end user impacting.

Okay, There are not too many settings that should affect this. I took a quick look at my email settings and don't see much that would prevent this from working. May want a support case.

To expand on the prior answer in more detail for getting emails when a ticket is udpated go to setup --> Techs --> My Account and check the notifications section. Check/uncheck as desired. If you admin has locked out these options by security setting speak with that person.

This is what Solarwinds recommends. I believe these instructions first showed up in the readme file for 12.3 hotfix 2, and are also in hotfix 3 Reconfigure your Apache Tomcat server template file. WARNING: SolarWinds recommends that you configure your Tomcat server template file as instructed. Any additional modifications…

You may want to look at the 12.7.3 release that just came out there is a bug fix that might be applicable: Uploading attachments to tickets using the REST API now works correctly.

We saw this as well and I wonder if you are seeing the same thing we did. SW confirmed its a bug and it does exists in 12.7.1 and .2 not tested .3, per the notes I had on my ticket slated to be fixed in 12.8. Only difference from your description we are using MS SQL not PostgreSQL. If you are importing the department field…

This would be useful.

Unfortatly not sure how fast this will happen. You did not say what version you are on currently but in the 12.7.1 release they did refresh the History and profile tabs on the client side of the UI with a newer more modern look and feel but so far nothing on doing any of the other tabs at this point. @"bshopp" 

What is the status of the known issue from 12.7.1 "Client cannot view FAQs configured for a specific category", I don't see it listed on the 12.7.2 fixed list or known issues list?

There is no way to do this via the UI short of resubmitting a new ticket. You can probably clear it via a SQL script from the DB but you would probably want to contact support.

I also am not seeing it in Customer Center yet.

So currently there is no formal way to do something with a a ticket when an approval process ends see feature request you could give a kudo to upvote it if your so inclined. (https://thwack.solarwinds.com/t5/Web-Help-Desk-Feature-Requests/Approval-Process-Add-on-completion-step/idi-p/553725) To use an action rule to do…

Now that we have had 3 releases since this was last updated can it please get a refresh on this information?

12.7.0 had major issues and the download was actually pulled shortly after release.There were tons of issues specifically related to the client history and client profile tabs (the two that were rewritten in this build). Sounds like this is set up correctly I would highly recommend you go to 12.7.1 asap and retest if its…

It's GA they did not make a post about it like previous versions nor did they update the what were working on post so you wouldn't actually know this unless you log into the client portal and see its listed under released downloads. I made a post about the poor communication in the Beta forum so hopefully it gets better.

I have upgraded my test server and the new functionality for allowing FAQ on multiple request types seems to be working! Every easy to understand how it works. I also am curious if any movement was made on case 604504?

I need to get this on my test server shortly. Its great to finally see one of the top 10 most upvoted items on thwack getting implemented.

That is a question for bshopp​

Nope, SEPT 12, 2018 according to the SW customer portal. The full release notes also show SEPT. WHD 12.6 Release Notes - SolarWinds Worldwide, LLC. Help and Support

For some reason they did not create an announcing GA thread like they have previously but 12.6 is out with no prerelease beta or RC tags. a few weeks ago. Perhaps bshopp​ can take care of that. They also need to update the WWWO thread for what would likely be 12.6.1 service release.

I understand that. This is the biggest update to the product since 12.3 in term of ticket management features. so a couple years. Not so great. Hopefully this means things pick up.

The Beta 1 build has no other features. Checklists are partially implemented but not yet usable so hoping it does not slip.