tscislaw

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  • That's a better way. You can pick and choose if you've got numerous techs.
    in Email supervisor on all new tickets Comment by tscislaw December 2013
  • We had run into this issue in the past and modified the .ini file as was suggested. Didn't work. Just found a server with 40GB in that log file. I verified that the .ini file was set as suggested.
    in EventDSC.log Comment by tscislaw September 2018
  • You can create an Action Rule that will fire on ticket creation by a tech which will send you an email. Processes>Action Rules>New: Action Rule Info: Rule Triggering>Evaluate criteria only when updated by a Tech When criteria evaluation results in a match, apply action...only at ticket creation. Criteria: Tickets matching…
    in Email supervisor on all new tickets Comment by tscislaw November 2013
  • If you have that manager's employees in a Department or Location you could use a Processes Action Rule. Have the rule triggered at ticket creation by the client. The criteria could be "Department is xxxxx". Then the action could be Send Email to that manager.
    in How to CC manager on all employee tickets? Comment by tscislaw October 2013
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