truston

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  • The CC mechanism works well for us in general, but we really need multiple clients to be able to view a single ticket's notes and details in the web interface. Also, it would be nice if clients could search tickets other than their own, perhaps with a public/private marking mechanism to control which tickets are allowed to…
    in Multiple clients on one ticket Comment by truston July 2014
  • Did you ever get a resolution to this (scheduled emails never get sent)? We've experienced the same issue. We're increasing the threshold limit to work around it, but a true fix would be ideal.
    in Emails scheduled for delivery never send Comment by truston May 2022
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