trstinson · End-User Support Lead

Even better might be a hook into the Microsoft Approvals app for Microsoft Teams.

Thank you @"michael.clark" for your response! All good advice, and we will experiment to see which option best fits our needs!

Thank you, Joey, for your prompt response. We will stick within the parameters of what the SWSD platform can do currently, and the suggestion of the Incident/Service column is a good step in the right direction for us!