Comments
-
Even better might be a hook into the Microsoft Approvals app for Microsoft Teams.
-
Thank you @"michael.clark" for your response! All good advice, and we will experiment to see which option best fits our needs!
-
Thank you, Joey, for your prompt response. We will stick within the parameters of what the SWSD platform can do currently, and the suggestion of the Incident/Service column is a good step in the right direction for us!