troylutes

I asked for this also.... This would be very helpful. The same way that the search results "column set" can be customized, but in the asset tab on tickets or in the client new request page.

This is what I am trying to do, but I have not yet figured it out... Chart of all tickets that for a given week (or longer period) that were closed (or not) within the given SLAs e.g. 4hrs 2 days 1 week 2 weeks still open (e.g. pending info, parts, date, etc.) ...these should all sum to 100% of the tickets which were…

Is it possible to modify the time frame, which is 30 minutes, to 7 days? I suspect that it is defined in the conf directory somewhere... Thanks

I would also like to do a link to a request type, for the same reason. Did you ever find a workaround? Thanks