timyal ✭✭✭✭✭

In addition to being able to export Category information, it would be beneficial to also include the following metadata attributes: Created Date Created By Modified/Updated Date Modified/Updated By

I agree, there should be other filters, such as users or groups as the framework suggests considering exclusions or separate treatment for: IT staff, to avoid biased feedback on their own team Executives/VIP users, who may need a different feedback approach Automated tickets/system alerts Other special cases such as…

This would be fantastic. Our on-boarding/off-boarding process is requested via a SharePoint form and PowerAutomate which sends the information via email to the SWSD portal. Unfortunately, all emails to the SWSD are treated as an 'incident'. Therefore, this feature request to use SWSD Automation to convert the incident to a…

It would be great if the tour also included Australia ;)

This would be a great feature to add and essential for capturing all relevant details to resolve issues efficiently and maintain service quality. example: * Subject Summary (Short title of the issue) * Detailed Description (What happened, when, any error messages) * Attachments (Provide Screenshots, logs, documents)

I have also noticed this along with other columns which are greyed out. For example, the 'title' is greyed out. It would be good to have the option to remove these greyed columns from the view as it would make it easier to view the required information and less data to analyse when exporting for reporting purposes. Im…

This would be extremely helpful for VDI pools where VDI PCs are created based on a master. It appears DRE checks against the original computer name on this master VDI PC. 

This would be a great addition. For example, Users could complete a custom form specific to the issue they are experiencing which could then be attached (related) to the Problem via automation. 

Thanks for confirming. Yes, I was able to update vie User Profile Settings which can only be access via 'users and groups' setup menu item

This is great feature but I cant see how an agent's OOO can be updated via an Admin, is this possible? This would be handy if an Agent forgot to set an OOO and is unable to login to Solarwinds.

This would be a good idea for assets which have not checked in for some time and also if performing a rename of the device via Endpoint Manager (InTune).

@"joel.blagg" Is there an update on this PowerBI connector with Solarwinds Service Desk?