tgiphil

I feel strongly about this as well. We may just dropped NTA in favor of another vendor due to the costs.

We are a new customer of webhelpdesk and are trying to deploy it. We are running into difficulties with action rules creating additional tickets - their appears to be no way to copy information from one ticket to another. I'm considering to scrap it completely - as it just won't work. For example, new hire request that…

Does it support custom properties? I can't seem to get that part to work.