taharris · Client Solutions Specialist · ✭✭✭✭✭

Our technicians have repeatedly requested an automated email reminder for Problems. This appears to be a fundamental functionality gap rather than a feature that should require voting or prioritization as a new request.

We would love to see this happen sooner rather than later, especially on incidents.

Yes, we've had several Requesters ask for this as well!

An "Archived" state for Service Catalog would be valuable as well. We don't want to lose the history of things we had as catalog items previously. Right now we are doing similar as Castro menioned with the Solution Articles. We have to mark them as "Internal" or "Draft" state and we put the word "ARCHIVED" in the title. 

Questions relating to the bullet point here: * Any API call that uses searching and filtering based on custom fields will return different results unless those fields are selected to be used. Now that there is a limit on the number of custom fields that can be searchable and filtered - what happens if our API calls more…

I hate to sound like a broken record - but it appears that when "group assignment" was added as a new feature - there was no thought given on how it would actually be used properly. Our technicians are completely overwhelmed now with notifications and the Group Assignment is more of a burden than a help at this point. The…

Please add this feature! 

It's annoying this has to be a feature request. SolarWinds adds functionality but doesn't think through the implications of adding features. The "assigned to" and "group assignment" should be separated under notifications so we can decide if a notification goes to an entire group or just the "assigned to" agent. 

This feature is needed for our organization.

We are in definite need of this

Can this be moved up on the implementation list? Just being able to change the size of the font and bolding the header and footers on the email templates would be a much added benefit. Thanks!

This is a much needed feature!

Please add this soon! 

Broken record that I'm having to add this to every single feature request for "Group Assignment"!!! YES - just give us the ability to turn off Group Assignment altogether and I hope someone at SolarWinds reads all the comments below. This field is useless at this point and has caused us more problems and I'm spending time…

Is there still not a way to do this? I notice this request is from 2021. Thanks

This should have been designed when the group assignment was functionality was added.

We just purchased Scribe and would like to embed directly into solutions as well. 

The Request Type was searchable on the client's history tab in Version 12.3 of WHD. However, we are getting ready to upgrade and it looks like it has been removed in Version 12.5.1, which is very disappointing because many of our clients use the request type search.

I'm having the same issue. I tried creating a new request type and a creating a new checklist. I cannot assign the checklist to the request type.