swreed

I know we can send notification of an ad-hoc email, but how can you target the poster of the comment? It may not be the original requestor. There is no generic "Commentor" that I could find.

in Send Automatic Reply to Commentor when Incident is closed Comment by swreed January 6

Also, it would be helpful to have a checkbox to enable/disable case sensitivity. If the Keyword condition, or the RegEx option within it, has a way to ignore case, I did not find how to do it.

in Automation Rule with Multiple Keyword conditions Comment by swreed January 2024

Agree! Would be handy for Ad-Hoc Automation emails to have variables for {Last_Comment} or {All_Comments}

in Most recent/latest comment email variable Comment by swreed February 2024

Not sure if this would work for you, but we chose to add a custom field named Ticket Type. Then we have Incident, Request, Event, Training, New Starter, and Leaver/Termination. Following this method we have the ability to classify, and to alter the type. If email entry, the default is Incident, but it might really be a…

in Requesting specific number identification for different type of tickets created in SWSD, such as SR1234 (for service requests) INC1234 (for incident tickets) and ITRF1234 (for IT request forums) Comment by swreed August 2023

Would also like to see the nagitive filters as Agents have access to in the platform area.

in Ability for portal users to save filtered views Comment by swreed December 2023

Few words, much unsaid. Leaves the mind grasping for more, Mystery lingers. No haiku for you. Words flow free, unshackled now, Just straight answers here.

in Attention—Introducing the Haiku-Only Policy on THWACK Comment by swreed April 2025

I know this is a year old or so, but I am trying to retrieve a list of users via API and am only getting 100. Not sure what I am missing. What query are you using? This is what I'm getting. $Response = Invoke-RestMethod -Uri "https://api.samanage.com/users.json?page=1&per_page=1000" -Headers $Headers -Method Get…

in Retrieve full list of current users preferably through the API Comment by swreed July 2023

Would also be nice if tasks can be closed or removed t as well.

in Add Automation for Tasks Comment by swreed August 2023

I agree. Allowing Variables (like {{assignee_full_name}} or {{requester_full_name}}) for Automation Actions would also be helpful.

in Make Global Variables like {{requester_full_name}} and others available for Custom Title use on Catalog Items and other areas Comment by swreed September 2023

If the URL cannot be changed due to internal design, perhap a box similar to the Search box, but that directly opens the Ticket/Change by number rather than doing a search, which as your database grows gets comments and other areas that may contain the number you are looking for.

in Having tickets URL referenced by ticket number instead of title Comment by swreed March 2024

Yes, please add case sensitive/insensitive syntax to your RegEx engine. Otherwise the required expresions end up either too long or very complex as OP mentions.

in Allow case insensitivity in Regular Expressions Comment by swreed June 2023

Would also be nice if tasks can be closed or removed via Automation as well.

in Add Automation for Tasks Comment by swreed August 2023

2) Click the inbox icon then Try the Search tool in the upper-right and just expand the dates and see if you can locate the phantom message and get it cleared. I would also check to see if it appears on a PC with a clean install of DRE.