swannke ✭✭✭✭✭

w00t! Better late than never ;-)

Well, I can change it depending on what type of node is referenced (i.e if it was a server, the product type would be different), how urgent the matter is, etc. I'm hoping that it won't be too difficult to assign to specific users or groups, and to have another trap or alert actually close the ticket if the node comes back…

Thanks for the advice guys. I will work on this with the information given and see how it works out. -Kevin

That could prove very useful for us a well. looks great. Have you made any progress in unleashing it to the masses? -Kevin

We have been using this for a while for our infrastructure devices. We use Numara Footprints and take advantage of having an email address open a ticket for you. I input info that you see below and it fills out the ticket for me. If i put my address as the "Reply Address" it opens the ticket in my name so i can track its…