stoopid_it

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  • Since we all moved to hybrid workflows, the difference to me comes down to two things- WHD is not geared for mobile or remote workers unless they have VPN, so we migrated to Service Desk, which has a vastly better UI, and all the notifications we need. We don't use most of it's features, but it was worth the effort to…
    in Which Is Right for You—Help Desk or Service Desk? Comment by stoopid_it February 2021
  • Since our teams all moved to hybrid working in 2020, the lack of cloud/mobile functionality for WHD became a real big problem this year. We finally moved to Service Desk last month and now I'm kicking myself for not doing it sooner. The support for SD seems to be much better (and in clear English) than what I had for WHD,…
    in How is SWSD different from WHD? Comment by stoopid_it December 2020
  • This is what my SD integration specialist told me- but I don't know how to use the scripts, but am willing to give it a try- perhaps someone here can give me some tips? Is there a script module in SD setup? "A script is the only way to map custom fields into Service Desk on those asset records. Your account manager should…
    in Migrating Assets with custom fields Comment by stoopid_it December 2020
  • I am trying to do something similar- import from another asset management service where I have a handful of custom fields. I can create the same custom fields in Service Desk, but I cannot migrate/map the old data fields to the new system custom fields. It's hard to imagine why using a CSV to import and map would not allow…
    in Looking to populate ServiceDesk Inventory from a .csv file Comment by stoopid_it December 2020
  • That’s fine- but using a browser on a phone really leaves a lot to be desired. David Hunter | IT Manager | stoopid buddy stoodios | Burbank, CA | o: 818-333-8600 m: 818-571-1798
    in Work on Mobile App? Comment by stoopid_it February 2017
  • Apologies- I didn't see this information confirmed anywhere: is this update compatible with macOS High Sierra, Mojave and Catalina?
    in Announcing General Availability of Web Help Desk 12.7.2 Comment by stoopid_it April 2020
  • That worked. Thanks. I was hoping to be able to add navigation buttons, but this works too. David Hunter | IT Manager | stoopid buddy stoodios | Burbank, CA | o: 818-333-8600 m: 818-571-1798
    in Creating a WHD Superuser? Comment by stoopid_it February 2017
  • Thank you so much! David Hunter | IT Manager | stoopid buddy stoodios | Burbank, CA | o: 818-333-8600 m: 818-571-1798
    in How to resize the Request Detail column (lines) in Ticket list view Comment by stoopid_it February 2017
  • I'd prefer to do the upgrade on a weekend, when it wont' impact anyone. The trouble is, I don't believe Solarwinds has phone support then, so I'm inclined to do the upgrade over a lunch hour. Yes the current and new servers will both be available. Hadn't thought of separating the Help Desk server application from the…
    in Migrate to new MacOS server Comment by stoopid_it September 2018
  • The iOS app store sends you an alert that the developer needs to update the app. Must be 32bit, as those are being killed off this year. Very strange that this isn't up to date- a lot of techs don't want to drag a laptop around with them for every task.
    in Work on Mobile App? Comment by stoopid_it February 2017
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