ssb1979 ✭✭✭✭✭

Thanks @typhoon87 - upon closer look, we have a few people with a tech role (complicated to explain, but they aren't IT staff) that are using the escalate button. So I stand corrected, it's not clients. I am still frustrated by this because when they use that button, it's pulling the ticket away from the person that should…

Perfect - thanks Kelly!

Thank you! Renaming the tech login fixed it.

I am late to this party, but just wanted to add that these features would be amazing. I have loaded our assets into the asset database, but the database is never used because my mobile techs exclusively use the iOS app and can't access that data from the app. The iOS app really needs an overhaul as more and more people…

Thanks for the help everyone, I double checked my group permissions and was also able to change the database password as well. Unfortunately changing the server password isn't an option (long story) but at least I've got WHD access tightened up.