srjones ✭✭✭✭✭

We would also like to run reports on parts.

Not a horror story, but a frustrating interaction: I was helping a user with something over the phone and asked them to open Internet Explorer. The user said they didn't know what that was... what did it look like? I explained that it's the browser, they use it for internet access, there should be an icon on their desktop.…

Thanks! I'm excited to try it out!

Perhaps the Computer request type is only available for specific locations -- do you get any different location options when you choose a different request type?

Are all of your client admins for the same location? If so, under "Client Admins" for that location, do you have the "Copy Admin on Ticket Updates" permission enabled for each admin?