sparkles67

It is very frustrating not having the capability to have the ticket type defined when creating the request type template.

in Ticket Type assigned by Request Type Comment by sparkles67 September 2013

This would be an excellent way to cross-train via FAQ.

in Suggest FAQs to Techs Comment by sparkles67 September 2013

Spot on. I know our CIO and CTO have absolutely no interest in having to login to WHD in order to get additional details. I am going to see if I can write "advanced" reports using SSRS Report Builder 3 and post/schedule the reports this way. The only problem is I don't know how to make a link back to WHD (i.e. the specific…

in Trying to generate a report that lists all requests that are not Closed, Resolved, or Canceled. Comment by sparkles67 October 2013

I want to make sure I understand your response and the requirement that is not being met. It seems you can schedule a report to run and a PDF version is delivered via email to your COO. So everything works from that end. However, the PDF does not provide clickable links that would take the COO directly into the system to…

in Trying to generate a report that lists all requests that are not Closed, Resolved, or Canceled. Comment by sparkles67 October 2013

I don't believe this is what @afranco is looking for as the answer. It seems he would like to add links to external web pages (corporate intranet page, external website) that when clicked would take the user into Web Help Desk with the supporting request type already selected. I can see how this could be very useful. Does…

in How can I link to a particular Request Type form? Comment by sparkles67 October 2013

sparkles67

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