solarwinds-admin

Each installed instance of the Extension Pack must have a locally installed copy of SQL Server, so to use a remote SQL Server instead of a local SQL Server is not an option. However, there is a documented deployment scenario in which you can install a second Management Role of the Extension Pack onto a dedicated database…

Almost certainly this is an artifcact of having deleted the <Default> Credential Ring. In the Default User Profile, update the Credential Ring assignment to have the value of the newly created Credential Ring, and that should resolve your issue.

If the WSUS and Extension Pack are running on Windows Server 2008, this is an expected condition. It is due to the interaction of UAC with the authentication process. 1. To faciliate WSUS_only connections from the Extension Pack, some customers have observed success by placing the domain account in the WSUS Administrators…

Hi David, send your availability to Customer Support and we will get you hooked up!

We support managing x64 systems. The EminentWare server and console only run on x86.

The Adobe Reader v10.0.2 update has not yet been released by Adobe. It will be released as part of the regularly scheduled quarterly Adobe release cycle. Adobe's position is that Reader X is of low-impact because "protected mode" mitigates the vulnerability addressed by this update, so they've chosen not to release the…

Hi, Right-Click the WSUS Server and choose 'Refresh Update Server'. You should then be able to see the cert. Sean

I will let someone else chime in on 03 to 08 details, however I would NOT upgrade to Windows Server 2008, but rather Windows Server 2008 R2. There were several issues resolved in R2 related to WMI. These fixes greatly impact performance if using EminentWare for extended client inventory collection.

To be candid, the first step in this process is to thoroughly research the requirements for implementing Configuration Manager, the effort that will be required to build out that implementation, and the significant differences in the update management process between WSUS (native) and Configuration Manager. If you choose…

Hi, the update ' Cumulative Security Update for ActiveX Killbits ', is not a WSUS/Windows Update Agent uninstallable item. It may be uninstallable using EminentWare's extended Update uninstall functionality. If this is an SPUninst based uninstall, you can use the EminentWare extended uninstall functionality to remove it.

Hi, please try running the EW-CDS-006 Update again. There is a race condition that causes this in the update, so running it again should add the role. If not then please contact us via email.

Absolutely! Go to the Managed Enterprise node, run the Management Group Wizard, and select the option to Add/Remove Active Directory Domains. After adding the domain to the management group, go to the Credentials tab and Credential Rings tab and add the necessary credentials for that domain, and add the necessary resource…

Yes, we will add this request as a feature request.

Please send and email to customersupport@eminentware.com with the Product Authorization Code from the license dialog of the new installation. We will review your account and generate a new Activation Code for the appropriate products.

Jeff, this can be caused by IE. Can you tell us what OS these are failing on as well as whether it is x64, x86, or x86 for x64. What you can do is enable the terminate process for IE in the packageboot script. It is disabled by default. Somehow when Java is being installed, IE is being invoked and it is locking a file.…

Would it be worth, if you run a separate EminentWare Server to your WSUS server, to shut it down for the duration of the SP2 install and start it up again after it has completed?

Hi russo1203, There are a couple of things that may be happening here. 1. In the Inventory Configuration Editor, after you clicked to collect file and directory information on the Datasource Configuration tab, did you click on the "File, Directory and Registry Datasource Configuration" tab to specify which files and…

PackageBoot can be used to set registry values on a per-machine/per-update basis. Create a REG file with the desired settings. Include the REG file as an Additional File. Configure PackageBoot to use a <postexecution><programs><program> element to execute REG.EXE IMPORT filename.REG after successful installation of the…

This is not an expected response in the described situation. Did you install Service Pack 2 directly to this VM, or was the SP 2 slipstreamed into the installation media. My inclination is that the installation of SP2 is not complete, and it's resulting in a failure to properly detect the presence of the service pack. If…

Hi, please send a email to customersupport@eminentware.com and we will schedule a online meeting to address the issue.

Please send the windowsupdate.log from the client to www.solarwinds.com/customerportal. We will have a look at it.

The product is a true 64-bit product and will use whatever memory is installed. One qualification, however, is that the basic installation uses SQL Server Express Edition, which is restricted as to the amount of memory and CPU it can consume (1CPU, 1GB RAM). To take the best advantage of a 64-bit system with large amounts…

Hi jc, We do not require WSUS and EW to be on the same drive. This error is new to us. I would suggest we schedule a GoTo Meeting to investigate this. Can you please send an email to www.solarwinds.com/customerportal referencing this post. It would also be helpful to include your time zone as well as times that are…

You can add a filter on 'Computer Name' and select 'is in (list)' as the Operator. Then select 'Enter Value' and you will be presented with a browser to select systems from EW Computer Groups or Managed Domains and Workgroups. If you need further assistance please email us at: www.solarwinds.com/customerportal

Hi Saima, When you 'copied over' the certificate to the new WSUS server, did you export it as a .pfx file from the old server and then import it into the \WSUS store on the new server? If not, you can export it from your old WSUS server, then use this tool to import it into the new WSUS server's WSUS Store:…

Hi, I would check to see what port the SUP/WSUS server is using. I would then verify that the port you selected when you registered the WSUS/SUP server in EW matches the SUP port. If that doesnt resolve the problem, please send an email and we will have a look online to see what is happening.

1000+ pages in any report suggests a flaw in the report definition causing a cross-join. Please verify that all of the field definitions and filter definitions come from the same data sources; in the WSUS Analytics reporting category you cannot use multliple datasources. Notwithstanding that question, most certainly you…

Sure can. Just run the full Eminentware install and then when it gets to the page asking about express or custom, select custom. Get to the page where it show console and server. Deselect server. Next,next,next and you should be good.

The best way to get this type of information is to inventory the Windows Update History via a Managed Computer Inventory (which is enabled in the default template), and then use the Windows Update\Windows Update Agent History report filtered by the Date column for the desired period of time. The other place to get this…

Hi Lukasz, The report you are likely refering to is 'Windows Server Update Services Analytics' -> 'Approval Summary with percentages and computer counts'. Modify that report and add the field in the 'Approved Updates Installation Summary Info' datasource called 'Update Classification Title'. Remove the fields 'Update…