solarPoweredJP

I agree that having more options for operators would vastly improve the usefulness/power of Automation Rules

This needs to be put into production ASAP. We are being told to use Custom Forms + Incidents + Dynamic Form logic as a workaround. Without being able to edit fields in Service Requests, there are a number of implications... * There is a strong distinction made between Incidents and Service Requests inside of SWSD, and…