sirbajan

How does that help me to change logins and transfer their tickets to this new login? Also, I will have to enter a new password for each tech without the LDAP.

in How to Change techs to a different login Comment by sirbajan May 2017

I am using 12.5.2 with the latest build. Where can I find "allow them to email in tickets to a specific emai" switch?

in Duplicate Account Creation Comment by sirbajan September 2018

Hi, I am having the same problem with duplicate clients being created with the same email address. I have "Client Can Create Account" set to "Only if client's email matches an accepted domain" on both the client and email options. Has this problem been solved?

in Duplicate Account Creation Comment by sirbajan September 2018

So are you saying I can't update a ticket to add an attached file by email?

in Update WHD ticket by Email Comment by sirbajan August 2018

sirbajan

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