simonn

Hi @"cavando", this is indeed a great feature request for us to consider. Please submit a feature request for this using the link below. In parallel, I will take a look to see how we can promote this. Feature request link: https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests Thanks

Now Available: https://help.samanage.com/s/article/Now-Available-Convert-Incidents-to-Service-Requests-and-Incident-Age-Distribution-Report-1-24-2021

Hi @"sleepykat", In case you are still facing the problem, please contact us at servicedesksupport@solarwinds.com Regards,

Hi @"Boden", Filtering enables to show incidents that match or do not match specific categories & subcategories. Unfortunately, the use case you described is not supported. I think that the solution, which you also mentioned, would be to use a top level category in this case. This also makes sense since these are 'problem…