silmarillion ✭✭✭✭✭

What kind of formatting issues are you encountering?

Sounds like a great idea! The WHD Mobile app is pretty basic - there is definitely a lot of functionality that could be added. Can they attach via e-mail as a workaround? PS Don't forget to vote up your own requests.

Great idea! Nice detail on the features, too.

Good idea, Nathan!

Great idea!

There are other requests on the go for all of these items. Please add your votes to them to let SolarWinds know these are in high demand.

Better documentation would help - I had to play around with it and write my own documentation. I was lucky enough to have a bunch of reports already in there that someone else had created to review.

Great, Peter - incremental improvements sounds like a better plan than a long wait for a massive re-do. A question to clarify - you mentioned support for tabbed browsing, as per this discussion: Multiple browser sessions in Web Help Desk? My understanding from my team is that the same issues encountered when using multiple…

Thanks, conners. Do you know if there is a feed where we can get notifications for update releases? FYI for anyone looking at this hot fix - all you get when you click on the "What's new in this hot fix" link on the download page is "SolarWinds Web Help Desk v12.1.0.308 HotFix2-FB341121". If you download the HF, release…

Sounds like a great time saver! Although I can see it quickly getting out of hand... Any tweaks which improve efficiency are usually a very good thing, and greatly appreciated by the people who use the software all day long.

Fantastic ideas!

The visual workflow was the last feature request you entered: http://thwack.solarwinds.com/ideas/3994 The linking has been referred to in other feature requests - please vote these up (especially the highest rated) so that the voting for this much needed feature is consolidated.…

Great idea! I would also find this useful.

Great idea! Love the little productivity tweaks.

Peter, So does 12.2.2 use the new framework? If so, does it eliminate the restriction of only one open WHD window / tab / session per user?

Peter, Is the framework change you are talking about going to resolve the current crippling issue of only being able to have one tab open at a time? We are considering other products because of this. If so, do you have any kind of time frame in mind? It sounds like this will be a huge and complex project.

Seems like an obvious and much-needed tweak.

Hi Peter, Are there release notes somewhere that outline the changes from the last version?

Gotta make use of the wide screens when you have them! Especially with the UltraWide screens that are coming out now. I know at one point Spiceworks had a "flow mode" (I think that's what it was called) where it would adjust content to screen width. At first it was an experimental feature, and when they did a version…

Daniel, This is the Web Help Desk forum.

Some additional requests for the same or similar: http://thwack.solarwinds.com/ideas/2186#comment-175614 http://thwack.solarwinds.com/ideas/2962 http://thwack.solarwinds.com/ideas/3447 http://thwack.solarwinds.com/ideas/3278 http://thwack.solarwinds.com/ideas/3244#comment-172084 Another discussion on similar concepts: Re:…

Great idea!

Sounds like this might create some logistical issues, because of the way Status Types are currently used. Perhaps you could use a custom field?

A "pull" system where someone has to check manually is never as useful as a "push" system that sends notification when needed. This would make a feature that we don't currently use, useful enough that we might use it. Outlook integration would be fantastic, but I think that is another feature request

Would like to see release notes as soon as they are available, so we can make a decision on whether we are interested in this upgrade.

Definitely have a "related" - right now, you need to be a help desk admin to override approval requests. This needs to be more granular, so you can give techs permission to override approvals. I believe this is already a separate feature request, but I can never find my own submissions (what I have documented from last…

Thanks, mcgeg! I have seen that article before and just skimmed it - I was aware of the BBCode subset support, but not of the image & video embedding. Still clunky, but very useful!

Scott, Glad to see that others recognize the lack of this critical feature. I am sure there are very few users who would not use this feature immediately if implemented. At my last job, we used Spiceworks, and most of the techs would just put a link to the other ticket in the notes, but I am never a fan of entering…

I agree - it would be nice to have separate categories for FAQs. As a workaround, you can hide Request Categories from clients.

Great idea! Seems so obvious, now that you put it out there