silmarillion ✭✭✭✭✭

I particularly like the idea of routing particular request types to a manager for approval.

Sounds like a great idea. Multiple calendars are a reality, but they do tend to cause issues. Google calendar is pretty popular - I am sure if this functionality was available, it would be widely used.

Great idea! Love the little efficiency tweaks.

Brilliant idea, Jonathan! Don't forget to vote up your own request.

Bshopp / Peter, I'm kind of slammed for time here, but I would like to be involved as well. We have some core functionality needs that I would like to discuss. Thanks!

Sounds like as great idea! Dylan - don't forget to vote up your own idea.

Seems like an obvious design tweak.

Hi Peter, Yes, I understand that the issue is an underlying one with the Web Objects Framework. I also understand that in order to correct this issue, it basically means a re-write of the product from the ground up. I realize that this is a challenging task, and will take considerable time and resources. I would like to…

Thanks, conners. This was also just confirmed by Peter Krutý in the thread Maria mentioned above: Re: Updating tickets via email

Thanks, Danielle!

Hi Peter, Could you please provide some clarification on this? I am looking for links to documentation or any reference material that mentions the one open window limitation, any explanation of why or potential consequences, etc. Thanks!

Thanks - the thread that Maria linked to also has examples. I am looking for some basic documentation on the available commands and syntax. No one has yet said it doesn't exist, but neither has anyone been able to provide it. I can probably extrapolate it from the REST API Guide, but I was hoping for a few pages of "Here…

Hi Danielle, Yes, I have seen the Library and Support pages - one of the first places I looked at when I started using WHD Thanks for the tip! I didn't find that specific article,as I hadn't been searching for a Knowledgebase article. I did search through the documentation, and when I didn't find anything there, I searched…

FYI - Admin is set as "Account Type" for the individual users. Also, in Tech Permissions, if the View Techs & Groups option is checked, another option for Tech Edit appears - if this is checked, it will allow the techs with those permissions to edit any permissions that have been assigned, including admin.

OK. Well, that's embarrassing... Thanks!

It sounds like you are logging in with different clients, as well as different browsers - that probably makes a difference. We have found that even with sessions on different systems, if the same client is logged in twice, weirdness results. Probably the biggest issue we have encountered is that tech notes are not saved.

I guess I should be careful what I wish for... You are right - there is a huge amount of information in the REST API guide. Is there a simplified version of the documentation that defines the syntax and commands that can be used on the subject line of an e-mail to the Help Desk? Or is that something that I will have to try…

Thanks, Maria! I hadn't managed to find that in searches. Sorry, I can't tell from your bio - are you a SolarWinds employee? I am wondering if there is actual documentation from SolarWinds.

Sorry, I thought there was something in there, but I was probably thinking of the "Client Note Edit" and "Request Detail Edit" settings. I just looked with a couple of our guys, and they have no ability to edit or delete tech notes from someone else, even though one of them has permissions to edit client notes, and both…

By "Users", do you mean clients, or techs? Anything for techs is under "Tech Permissions", which you can assign to tech groups, but there's not a lot of granularity other than that.

Sounds like a feature request - I'd vote it up . We used to use this in our own custom inventory database, so we could track separate items with their own warranty, etc. - particularly items that might be pulled for spares when a system was retired.