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Disabling the packages cleaner and copying packages from the main polling engine worked for me. Thanks for the clue. I'm on 12.1 HF1.

Just what I was looking for. Thanks a lot!

We got another alert way past the time the device could have said "I'm down" and it not get caught by the mute alert 'rule.' Now that I know it's not just us, I'm even more inclined to believe it's a bug.

Such an elegant and brilliant solution. Thanks you so much.

Thank you, amarnath_r. This pointed me in the right direction. I actually found a device template for PA devices in NCM and after modifying it a bit was able to download the configs.