serena

Wonderful! thanks for the feedback

naveensingh43 wrote: Case # 123542 Please follow the steps below to address your concern: 1. Log on as an administrator to the server hosting your SolarWinds Orion installation 2. Navigate to Start > Programs > SolarWinds Orion > Advanced Features > Orion Service Manager. 3. Select SolarWinds Alerting Service V2. 4. Click…

christopher.t.jones123 wrote: given that I would imagine that the credential you are using for WMI is lacking some permissions have you looked at this article? Success Center- How to create a non-administrator user for SAM polling An agent is by no means necessary for AppInsight for Active Directory to work. if it's not…

It should resolve your installer issues. It is unnecessary to uninstall HF1 or 2. The installer will upgrade you to HF3 directly. *UPDATE* HF3 will require you to uninstall HF1 or 2 in certain scenarios. Apologies for the confusion. Future hotfixes should upgrade you directly without requiring you to uninstall previous…

prawij wrote: Hi Serena, For the link you sent: SolarWinds | SolarWinds Broadens Systems Portfolio with Unified Infrastructure Management Enhancements It seems to include components that haven't been released yet? Specifically SAM 6.7, VMan 8.3 and SRM 6.7? Also is Server Configuration Monitor (SCM 1.0) an add-on like NCM,…

jemertz wrote: It was the main poller. The additional polling engines did not use an online installer, that was an APE installer generated by the other installer. Great! Have you used the online installer previously on this same VM? Was the download speed similar or worse?

wrote: We had upgraded to 2018.2 HF 3 and are still experiencing a lot of performance issues waiting for the pages to load. I'm planning on applying HF 4 to see if their listed performance improvements and memory leak fixes resolve the issues we've seen. Have you applied HF4 yet? If so, what was the result?

dodo123 wrote: So whats this then!!!!!? noooooo i asked about this did you actually confirm yes or no? It seems from the screenshot that you may have exited out of the confirmation dialog that is displayed when you click "Choose How to Proceed"

er.vansh17091 wrote: I have upgraded our environment that is successfully completed. That's wonderful news. Do you have any feedback on the upgrade process itself?

https://thwack.solarwinds.com/people/martian%20monster wrote: serena I have been following this thread and it is making me a bit nervous on updating my systems tomorrow. Have most of the updates been successful? Orion server has 8CPU, 48GB RAM, Windows 2016. SQL Server - 8CPU, 128GB RAM, Windows 2016, SQL 2016 SP2. I…

Thank you! I'll send this right over.

in your installer folder on the main poller does it have the file SolarWinds-Orion-NTA.msi?

Jeremiah, This looks like a great plan of action. One question for you - when do you expect to upgrade NTA to 4.4? It looks like you've got the path set up to go to 2016, but then in step 6 you're excluding NTA.

Running the upgrade in parallel on additional polling engines has been tested by my engineering and works well. Next time give it a go, you should be able to save some time during your upgrade period. The general rule of thumb is that types of servers upgrading in parallel works great. e.g. Main poller first (always) then…

That's great information thank you. For the diagnostics, if you just grab the full set, the support rep can get that sent over for us to look at.

That's correct!

Thanks for the case number Chris, i'll take a look to see what the support rep says and make sure the diags get to engineering.

I'll send you a direct message

wonderful thank you. Did you run the additional polling engine upgrades in parallel?

mesverrum wrote: Hardware health monitoring data all comes from the vcenter itself. Vcenter gets it from the host via CIM protocol but you shouldn't need to do anything extra from the Orion side. As long as Orion can tell the host is a child of whatever vcenter it will display the data. As far as documentation the best I…

jonathanswift wrote: ps. this is what it displays, shows up, shows connected. You wouldn't have any idea it wasn't working. ESX Status UpOperational StateConnectedPolling methodVMAN OrionProduct NameVMware ESXiProduct Version5.0.0Physical Memory32.0 GbytesNumber of VMs2 (2 running) To fix this issue, did you reboot? how…

tracking your comment under UIF-7106

silverbacksays wrote: The actions which are covered by Orion's auditing are being expanded all the time, but if it's not listed as an option in the drop-down, it is not specifically tracked. Perhaps serena can chime in and confirm? If there are specific events you would like to see audited, but are not currently covered, I…

cmazko wrote: matta785 , I found the following links that may be helpful: * Re: JMX Monitoring * https://support.solarwinds.com/SuccessCenter/s/article/Update-the-Java-Runtime-Environment-JRE-SAM-uses-for-JMX * How do I monitor for Tomcat being down with JMX? You may also want to check logs at…

serena wrote: Here is a KB that is about that timeout: Failed to download or run the Scalability Engine installer from the main server - SolarWinds Worldwide, LLC. Help and Su… Let me know if that resolves your issue! I heard from a customer that this link was not working - here's the updated link Success Center

orionfan wrote: Has anyone had an issue with applying the Hotfix? My primary poller worked fine, but my secondary poller is failing. The error message is "We are unable to download file "OrionImprovement.msi." from main server. Please check connection to main server and try again". I love the irony that of all things to…

thank you!

Ken, more than a thousand customers have successfully upgraded to NPM 12.3. Many times upgrade issues are environmental, so please take heart in that SolarWinds is vigilantly monitoring these threads, checking these against support cases from our overall support load and using other quality metrics to ensure that if there…

dldauk wrote: I suppose I could create new nodes with example: ABC Site Port - IP XXX.XXX.XXX.XXX, assign it a different IP address and then create an https monitor for each of the different nodes. This is how many customers do this workflow - adding each node to be managed via Orion, adding these nodes to a group and then…

Thanks for sharing this fix. Tracking internally through SWA-3712