serena

alex123 wrote: Serena, Thanks for responding so quickly. I have not opened a ticket yet. I have the trial version of SAM installed. I am currently testing this out to see if it works to replace our current JBoss Operational Network monitoring that RedHat currently has. After further research, I can't find anything that…

stevenstadel wrote: Very interested in Centralized Upgrades too. We have 9 APEs and 1 AWE. We haven't made the jump yet to 2018.2 but plan to in the next month or so. Steve, that's music to my ears. Do you mind if I send you a survey so I can reach out to you when I'm starting up dev assisted upgrades for the release that…

jonathanswift wrote: I uninstalled SCM and SAM and then ran the beta, this time it select VMAN by default, but also had a "Additional Product" selection, so I was able to select SAM and SCM, and it's installed them. Unfortunately the config wizard gives; Website configuration failed: • • Access to the path 'C:\Program…

wrote: Yes, and I found no relevant help there. Do you have an open support case?

https://thwack.solarwinds.com/people/Mike%20Lomax wrote: No… I found that one. It was this one after lunch: Harriscomputer Mike Lomax Staff Developer P: 571-267-3928x74207 F: 703-709-2490 E: MLomax@harriscomputer.com , Arizona www.harriscomputer.com. This message is intended exclusively for the individual or entity to…

natetech@yahoo.com wrote: Case # - 00417479 Hi Nate, thanks for sending that over I've checked the details with a few other product managers on the platform, and the issue here is that ForgeRock does not send back some fields that are considered required. as a result, this would be considered a feature request to handle…

nbs wrote: Costs would be an issue for VMAN/SRM at the moment. Dates increase over time, but budgets often don't Same ole story!! Same ole story indeed! I'd still love to have a quick chat with you if you're interested. I'll direct message you with contact information.

sturdyerde wrote: Hoping to be able to provide feedback soon! For various reasons, we've decided to defer our upgrade to 2019.4. Do you have any urls you want to try? We could do a user session with you with beta bits if you're interested.

It's a choice to install SQL express which is shown on the first screen. It will show a diagram with "lightweight installation" versus "standard". click standard and it won't install SQL express.

rfackrell wrote: serena What has always gotten me about this however is that whatever discount is offered for a lab licence is ONLY on the INITIAL Purchase price. I still have to plan thousands of $$$ for added maintenance. And with a large(er) Deployment: 3 Primary, 9 APEs 3 AWS, With: NPM SLX, SAM SLX, NCM SLX, NTA SLX,…

Interesting! Do you have any interest in participating in a dev assisted upgrade program? I'd love your feedback on our new installer.

frak wrote: When did this come to past? Previously when I asked about those I was told they didn't exist. They are not 'lab' licenses in the exact way that is requested in the existing feature request that's in my feature forum because technically a lab license would have restrictions. But you can discuss the pricing…

silverbacksays wrote: Hey serena I know I can reach out and have a chat with the relevant people about my views, but sometimes boucing a group of ideas around a brain trust helps, as it did when we had our first MVP calls on this I only meant to highlight that having another such discussion may help once more, as we…

ralfs wrote: Hi serena, when I look to our environment for us is the ALX license the best way especially when I see that it can only be converted to a 300 node license directly. we have around 1200 nodes and nearly 20k of components in one of our 3 data centers. Explaining a 1250 node license to the CTO would something I…

stevenstadel wrote: How does having a SAM node based license and an ALX license work side by side? If we have an ALX license and apply a SAM100 license can we use the unlimited APEs for all the nodes or just the 100 that fall with the SAM100 license? Do we need to assign a specific node to the SAM100 license? They would be…

vinay.by wrote: Hi serena, Thanks for reaching out to me, it isn't about one environment, last year i was associated with 5 SolarWinds deals and 4/5 deals had SAM in it. 1. Costing (licensing/maintenance renewal) for SAM is huge with the new node based licensing. 2. There are few clients who have multiple APE's which is…

Thank you, I'm looking into the details of the case. If you can send diagnostics to the support rep, that would help us troubleshoot what's going on.

Hello Vincent, You will only see that you're being upgraded to RC if you have clicked download on an RC version of the installer. The installer you have run is one that is marked to install RCs. Try going to customer portal and downloading a fresh copy of the SRM 6.6 installer, and run it again. The online installer…

I'd love to know the number of your support case please!

Looking! I will direct message you if I have additional questions

Hello Alex, This is not a bug, this is by design. If you participated in our release candidate, you'll notice a blog post detailing some of the changes Release Candidate Upgrade Experience We noticed that most of our users by upgrading their environment piecemeal, were actually running into compatibility long term issues…

nafees.khan wrote: Hi, 4. Getting server error when opening a node details page The widget causing this issue is 'Windows Scheduled Task' widget, post removing it we are not getting below error on node details summary page Support to investigate do you mind sending us your support case #?

mikeit83 wrote:serena Mind having some peeps take a look at what saw10 mentioned above? I have a closed support case that documented some details. Case # 00232402 I did perform the settings recommended by saw10, which included an IISreset (which fixed us last time). Since upgrading, on 12/19 around 5pm, we have had 3…

Thanks for sending the case number over, I'll take a peek and see if we can send diagnostics over to the team.

lynchnigel wrote: Not yet I will be once I've found out If I can or can't fix it without their help. We break up today so it will be something for the New Year If you fix it could you let us know? The reason why I ask if you have a support case is because if you have diags, then we would have the chance to look through…

swenson_nathan wrote: My mistake. I installed 12.4 NPM. I confused 12.3 HF1 with this install. I am running: Orion Platform 2018.4, NPM 12.4, SAM 6.7.1, and NCM 7.9. As aLTeReGo​ indicated, there is an NPM 12.4 HF1. Could you perhaps update to that?

nafees.khan wrote: Post rebuilding the website and keeping HTTPS ON at port 443 during configuration wizard with "Generate self signed option", deployment page was working But when I did website binding to Orion server's FQDN at port 443 and selected our SSL certificate, again deployment page is showing blank did you…

sturdyerde wrote: Done! Was the request written clearly enough? Yes sir thank you!

dsimpkins wrote: Great news, although that does make something that happened me to yesterday more interesting... Did a fresh install of 12.4 on my test system which went smoothly but when i did the install for an APE it complained of a missing file (SSCERuntime_x86-ENU), i found a copy to put in the folder and everything…

smandal027 wrote: Hi Serena, We are going for node based licensing and just want to monitor all the required components on the devices.We have around 1500 servers and 500 network devices.Please let us know how much hardware is required for app server,DB and APE(if required). Thanks Suman Hi Suman, I'd recommend that you…