sean.martinez · SolarWinds Federal Solutions Architect · ✭✭✭✭✭

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  • The List Resources is an automated discovery that is handled on the system backend to do all of the auto-magic checking of the SystemOID to a vendor, then checking the more basic information. The Device Pollers at this time is the only feature that can replace an existing poller in List Resources for CPU and Memory and…
  • You are correct. The Alerts by default are executed every 60 seconds and have a timeout just before the new Alert is queried again. If you are seeing a lot of these Errors you can check the database to find out which Alerts are having this issue. We log the timestamp of when the error last occurred as well. --SQL Query to…
  • SNMPv3 Traps were added in Orion Core 2011.2 which should be NPM 10.2 if I remember correctly. I have documentation for how to setup SNMPv3 Traps and how to check the log files for the Trap Viewer to ensure that they are coming in and being processed correctly. Setup SNMPv3 via CLI for Cisco Devices
  • With 8889 Elements, you are at around the Cusp of a Single Poller with Default Polling Intervals. The Slowest piece of your Setup will be the SQL Server. If you have any modules installed especially NetFlow, it will further tax the SQL Server as well. Here is our link to the Admin Guide on SQL Recommendations: SQL Setup
  • That OID is just the SysObjectID, it helps to identify the vendor of the device. You need to go into List Resources to see if the Interfaces are listed. Make sure that the Interface Traffic is selected. The OIDs posted above are what is checked for All Vendor devices. Ciena does not use the Interface OIDs, Custom Pollers…
  • You cannot add any additional monitors to AppInsight applications. You will need to create a new Application Template with the additional monitors, then you can apply it to multiple systems.
  • AlertDetailsUr and DetailsURL is reflected out of the Websites Table, then restart all Services. UPDATE dbo.Websites SET ServerName=’<ServerName>’ WHERE Type=’primary’ You will not be able to change /Orion to /NMS without a Reverse Proxy. I did a quick look, and you would need to change and reconfigure the web.config and a…
  • You will not need to configure an EngineID, Orion will gather this information during the handshake. Looking at your IOS configuration from your Cisco device, the authentication is set differently. This is how it should be setup. Changes are marked in Bold. snmp-server view MYROVIEW internet included snmp-server group…
  • Based on what you mentioned, NetFlow Traffic Analyzer and possibly User Device Tracker can both be used to obtain this information. Network Performance Monitor will report the interface bandwidth, but you want to see what traffic within the bandwidth is all of the information coming/going, this is where NetFlow would fit…
  • The NPM Network Topology Resource on the Node Details page will show all connections from device to device and Interface to Interface. Network Atlas can also show connections through Connect Now. I have a guide working through Network Topology issues for Network Performance Monitor's Connect Now Troubleshooting Topology…
  • You can also use a DirectLink account to show the page without credentials. www.solarwinds.com/.../OrionCoreAGUsingDirectLink.htm
  • Username with the PIN is the correct Process. If that is failing, you can upgrade to the lastest (in case it was a version issue), or open a case with Support.
  • The SDK is designed specifically to be used by other programs to automate the ability to talk to/from the Solarwinds Server. Acknowledge Alerts can be invoked through the SDK. The Acknowledge Alert invoke is under the Orion.AlertActive table.
  • You do not need Read/Write, In fact I suggest removing it completely and it will test successfully. Write is used in VNQM and NCM modules only.
  • Solarwinds Enterprise Operations Console is only to aggregate data from multiple Solarwinds Orion Instances to get a global view of the infrastructure. EOC cannot collect any data from multiple installations and forward it on to other vendors, and the Orion SDK/API is not available for EOC 1.x. As mentioned in the…
  • Has SolarWinds even documented this that you should not use SAN storage for the Orion SQL back end? I cannot seem to find this statement in the documentation that I can find from SolarWinds. Actually I very surprised that anybody at SolarWinds would say not to use SAN storage since this is very much the standard for…
  • Kiwi Syslog will be running as a 32 Bit Application in the 64 Bit OS, the program will not be able to use any of the 64 capabilities like more than 3.5GB of Ram, etc.
  • I have how to change the database to use the FQDN under Phase II in Setup SSL and Enable Smart Card (CAC/PKI) User Authentication for Orion Web Console
  • In order for the Alerting Service to write files and logs successfully, you will need to change the Service to use a Service Account account that has permissions to write to the Share Folder and has Administrative Access to the Server. This is for Advanced Alerts only, Basic Alerts will need the Solarwinds Network…
  • You are correct. You can View the SQL code in Report Writer under Reports> Show SQL. You however cannot modify the SQL in the Report directly. The Report Writer also has an option to create a Report titled: "Advanced SQL"
  • To add-on to this comment, Craig is correct; retaining the Originating IP Address is something the Syslog Aggregator should (the NPM/SAM/NCM Syslog/Trap and Kiwi Syslog can do this) be able to do so that it can then forward the Syslog messages from the Aggregator to the Solarwinds Server. This is the best solution as it…
  • Check the memory configuration on the Solarwinds Server. WMI is CPU but also memory intensive; Admin guide states for every 1000 components you should allocate an additional 5GB of RAM. Utilizing the Windows and Linux Agents can reduce the need for more resources on the Solarwinds Server as the resources on the remote…
  • Get is how the Universal Device Poller will pull the OID. This video will show you how to use the Universal Device Poller and add an OID, search MIBs, Transform a MIB result, and create a Table to show on your Website.…
  • In the Network Discovery under Motioning Settings, select Automatically monitor based on my defined monitoring settings, then select Define Monitoring settings, and you are able to filter based on Interface Name, Type, Description, Alias, VLAN ID. The middle selection includes regex as an option to include or exclude.
  • We Track the Sysuptime MIB counter to be able to monitor all Devices since sometimes the HRSysuptime MIB Reports a 0. Restarting the SNMP Agent will send a Reboot Alert since the counter will reset to 0. There is currently no way to change the MIB we poll for Sysuptime.
  • Check to make sure that there are no certificate errors (name mismatch will cause this error), certificate is trusted by the system making the connection, and make sure the source and Solarwinds server are on the same domain. Internet Explorer is the best option for Smart Card login, due to NTLM authentication that is…
  • As of Orion 10.1, there are new default Advanced Alerts to Alert you when a Node has not returned SNMP information: Alert me when a managed node has not been polled during the last 5 tries Alert me when a managed node last poll time is 10 minutes old I have also built a Custom SQL Alert for UnDP Devices for Custom Node…
  • Please see SolarWinds Server & Application Monitor (SAM) 6.2.2 Hotfix 2 that came out on the 18th. ======================================================================= This is not a cumulative Hotfix and does not contain Hotfix 1. This Hotfix only addresses the following issue: - This Hotfix corrects an issue where an…
  • I haven't had much time with the current version of Orion Core 2017.3 and Smart Cards with all of my current travel. I would first see if it was affecting all Smart Cards, or the newer 256 bit cards. I have seen Internet Explorer, and Firefox work more consistently than Edge. If its not working, please submit a Support…
  • On the Map Resource, select Edit. There should be a checkbox to allow to show the download link. Once that is checked and submitted the download link will be available at the bottom of the Map Resource.