sean.martinez · SolarWinds Federal Solutions Architect · ✭✭✭✭✭

You will need to rebuild the Website to reset the Website to defaults to authenticate properly. * Please go into Control Panel> Administrative Tools> IIS Manager. Expand Local Computer> Web Sites, then Right Click on Solarwinds NetPerfMon and select Delete.* Server 2003: In the IIS Manager, Right Click on the Local…

After several failed attempts with SSO sources, attempts to reconfigure WHD to use IIS, and other methods of integrated logon, here is the post that I used to for the bulk of the configuration information which got us working: http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=138 Update for WebHelpDesk and…

If you click on the Resource Title, it will send you to a page to select the Resource that you wish to view, you will need to change it back to Average CPU load. I have not seen where the graph type was changed after an upgrade was performed.

The recommendation is that you would want to deploy an Additional Web Server when you have 20-30 Concurrently connected Users on the Web Console. Customers will also Deploy two or more Additional Web Servers behind Load Balancers. Additional Web Server only uses SWIS 17777 and MSSQL 1433 Ports, so some will also add one…

You will want to go into Settings> Manage Nodes, then select the Node and select List Resources. In the List Resources screen you can select No Interfaces statistics, it will remove Interface Availability (Operation and Administrative status), Interface Traffic (bps, percent utilization) and Interface Errors (Errors and…

You will need to check the SNMP Configuration on the Linux System. We have a KB that you can try to recreate the snmpd.conf file if you are using Net-SNMP on the system to allow all MIBs to be seen. SolarWinds Knowledge Base :: Setting up the snmpd.conf file

The Automatic discovery should have added all of the Operations in, but it could be an issue with the operation's configuration. You can also go into the VNQM Settings, and Manually add the Operation by the Operation Number. Under Settings> VoIP & Quality Settings> VoIP & Quality Settings> Monitor existing operations>…

Deleting the .mq files means you are deleting polled data that has yet to reach the SQL Server, which then means you cannot report or alert on the data you dumped. What I sometimes do is stop the Job Engine v2 (service responsible for polling all data), then wait to see how long it takes for the MSMQ to clear out to the…

Please Change Status to Numeric Value, this should correct the issue with the alert.

Orion uses the IP Address so it can continue to Poll even if the DNS Server goes down. You can have Orion update the IP Address based on the DNS Name by going into Manager Nodes> Edit Properties, and select the checkbox for Dynamic IP Address (DHCP or BOOTP). Please make sure that the Node does resolve via DNS lookup on…

If your Interfaces are 200Mb or higher, it is recommended to enable and allow 64 bit counters. 1Gb Interfaces at max utilization will achieve counter wrap at 3 minutes. The default NPM polling for Interfaces is every 9 minutes to determine the delta of the previous counter to the current counter. This counter wrap will…

I hope this works the way you want it to. By the way this was a Nice little Report that came out. --Side Note, This has a Left Join to make sure that if there are no Interfaces Assigned that it will still report the Node with no Interface. I took out the NodeID and InterfaceID to clean it up, and also added the Node…

Please note that on Databases, they include "White Space" into the size, compacting the database will give you a more true result.

I found the exact OID on Cisco's website: Cisco SNMP Object Navigator ObjectciscoEnvMonSupplyStateOID1.3.6.1.4.1.9.9.13.1.5.1.3TypeCiscoEnvMonState 1:normal 2:warning 3:critical 4:shutdown 5:notPresent 6:notFunctioningPermissionread-only

In the Web Console please go into Settings> Web Console Settings, then under Windows Account Login select Enable Automatic Login and Submit at the bottom. Once this is configured you will be able to logout then refresh the page and once the Certificate is selected and the PIN is entered it should log you into the site.

This should work for you for an Alert: ServerName/.../NodeDetails.aspx

NetFlow Traffic Analyzer will process all flows. Currently it does no do any de-duplication data purging. When you select the Interface on any NetFlow collected source in the Web Console, it will show the NetFlow traffic specific to the Physical or Virtual interface with NetFlow configured.

We Report the Bandwidth Change since it will affect the Interface Percent Utilization on the Devices. Note: This will Turn off MAC Address Changes, Interface Name Changes, and Bandwidth Changes on Interfaces. To Disable these updates, please execute the following SQL Query: Update EventTypes set Notify='0', Record='0'…

Please open up a Support Ticket. This is a new error that will need to be investigated.

The Delay of the Unmanageing can happen Because once you make the Change, it is set into a "Query Que" handled by the Job Engine and Job Scheduler. If those services are very busy it may take some time, but it will get into the Database. We Store the Unamange information in the UnManageFrom and UnManageUntil Columns in the…

I see that a large amount of the data is in the transaction log that can be released. In Microsoft SQL Studio Manager, connected to SQL server go to Databases and right click Databases > NetPefMon >Tasks > Shrink > Database. Select OK and it will shrink the Transaction log and database. This may give you more than enough…

NetApp systems does have some information available via SNMP, but you are correct that you will need to use Custom Pollers to view the information into NPM. Here are some that I was able to find. NetApp Custom Pollers Just to let you know that Storage Manager is able to connect to NetApp via the SMI-S Provider to report…

Yes you can. Please go into Settings> NCM Settings> Add or Manage Nodes, then you can multi-select devices and select to license into NCM.

While adding your MIBs to the SolarWinds MIB Database does not automatically ensure that Orion can all available data from your monitored devices, adding MIBs to the MIB database will help you if you are using Universal Device Pollers or traps to monitor your network, as indicated in the following sections. Note: After…

Your SQL DBA can create a new SQL Account and have it set the Permissions. Orion needs it's user account to have DBO rights to the Orion Database. Once the Account has been setup, you can enter in the Remote SQL information in the Configuration Wizard and enter in the Credential Information. If the Configuration Wizard…

Th Default Port used for Orion NPM is Port 80 (for NCM it is 8888). If the Port is in use by another Website in IIS, it will notify you that the Port is in use via popup. Did you have another Website in IIS, or another application using Port 80?

Go into Settings> Manage Nodes, then chance the selection at the top from Nodes to Interfaces. You can search by Interface Name by this method. Most look for Loopback, Null0 type interfaces. Deleting directly from the database will create significant problems.

Alerts are only retained as long as they are active. If you would like to have a list of all Triggered and Reset Alerts, you will need to create an Alert Action to log to the Orion Event Log for the Trigger and Reset and the Alerts Triggered and Reset Times and information will be retained in the Events Table for 60 Days…

The Web Performance Monitor will do exactly what you need to do. It is capable of setting up a recording to access a website, log in on any page and follow the mouse clicks that you identify to ensure that pages are loading correctly. If the website has any slow loading issues it can show the Web Transaction as Warning or…

You have 2 possible solutions. 1. Edit the Node and mark the Node as External: If you want to add an External node to monitor a hosted application with Orion Application Performance Monitor, check External.Note: The External status is reserved for nodes hosting applications that are to be monitored with Orion Application…