Comments
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That did the trick! I can tailor the rest of the email to our liking, but not having the buttons in the email body resolved the problem. Thank you for your help today.
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Is there a way to disable or remove the "Complete" button in the notification email? Changing the security settings on mail filtering seems like a bad idea, so removing the problem within the email seems like the best solution.
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Update: I disabled the Task Created via Incident/Workflow so no email notification is sent, and I can confirm the tasks no longer autocomplete. This is not a solution as we need to be able to notify Agents and Task Approvers when a new Task is assigned to them. Please advise.
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This is what the Audit Log shows: Mar 11, 2026 - 2:07PM Task completed notification email for [Agent email] was sent. Mar 11, 2026 - 2:07PM - By [Agent Name] 'Name' is 'This is a test task'. 'Completed at' is 'Mar 11, 2026 - 2:07PM'. 'Event Title' is 'Task updated'. Follow-up to each recommendation: Check if you have any…
