rschofield

Within ServiceNow, we created a flow action that is triggered by a business rule. The Business Rule runs before update when the State changes to 'Resolved' and only for the SolarWinds-generated incidents. It also adds work notes to the incident when the Flow Action is completed. For the Flow Action: 1. Make a REST call to…

Great timing shooty. We implemented a solution. We built a custom API call that clears the alert when the user resolves the incident in ServiceNow. This is triggered from ServiceNow.

Agreed, I'm not sure if it's how the integration is supposed to work. Hoping someone can shed light on that as the documentation seems to suggest it's not possible.