robhealea

This would be an excellent feature! It is a real pain to try to find everywhere a tech has been added in WHD. It would be really nice if you could swap an old Tech with a new one. What normally happens is you have an employee leave and a new one replace them. They need everything in WHD switched to their account. Having a…

OK. I've created a new Status Type and set it to close the tickets after 1 minute. That is not working either.

That is how we created the initial status type that is now not working. I'll try creating another and see if it works. Maybe I just need to delete the current Resolved status type and make a new one.

I was going to open a ticket with them tomorrow if no one else had experienced this. I guess I should just open a ticket now. We have not attempted a re-install yet. Thanks for the input.

Old post, I know. However, what if I want to delete the tech from my list of Techs, but still need the ability to search for tickets they had assigned to them? WHD knows the tech used to exist, as their name will show up with [D] after it when you do find it somewhere. I want to be able to search for those techs. How can I…

Sorry to not have mentioned this myself, earlier. I, too, opened a ticket with Solarwinds back on Aug. 4th, 2017. I have not gotten any word back from them on this other than it is a known bug. No ETA on a resolution. The bug is in the Surveys. There is a NULL field in the survey function that the new version of WHD will…

The log file info concerning the tickets this is happening to doesn't show anything after the entry stating that an email was sent to the tech and the client informing the client that the ticket was changed from Open to Resolved. On the ticket I am currently looking at: 7/26/17 Robert Healea Status changed from Open to…