robert_glinke

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  • We couldn't fine a field for this either. So we made our own. We created a checkbox field called "Is Service Request". It was then added to every service request form where the answer is set to yes and form logic to set the field as inactive. The field is visible to clients, but they can't change it. So, it works for us.
    in Dynamic Form Rules Comment by robert_glinke October 2022
  • Can a category be added to the URL?
    in Direct external link to FAQs page(Web Help Desk) Comment by robert_glinke May 2020
  • We have experienced the same issue on version 12.7.2.39 . Here is the workaround we developed for our team. It has been copied directly from our WHD FAQ. ------------------------------------------------------------------------------------ FORMATTING WORKAROUND TUTORIAL When typing out a list, we need to use the HTML…
    in Can't create multiple lists in FAQ for WHD Comment by robert_glinke July 2020
  • This can be done, but you need to be careful. In the Ticket Custom Fields setup page change the Display Order field to order the custom fields. IMPORTANT NOTE: The Display Order field is used to call the field's contents in any emails using the <custom_x> tag. So, when you start changing the order of custom fields be…
    in How do I move 2x Custom Fields to be on the same line? Comment by robert_glinke July 2020
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