Comments
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JaroslawLadyga - I have sent you message and an email to review what we can do to assist on this order. Please reply to the message or email at your earliest convenience. Thank you.
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Hear Ye Hear Ye! To all of this months mission participants and community members at large - we are working through some technical difficulties on our automation of points awarding as you are all very well aware of. We are diligently working to find the root of the problem to fix. We appreciate everyone's reminders about…
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Order placed for the SCP voucher. You should get your email order confirmation shortly. You’ll receive a voucher via email within three business days. Use the voucher code on the PSI testing center website during the payment process. Here is the link to the more detailed page on SCP…
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I have you verified for both sets of points. Once we finish the review and then upload to the platform - points should begin showing up by this Friday May 10th. robear007
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batye, Great question. If you completed the survey by May 3, we'll award you 1,500 THWACK® points! As a bonus, complete the survey by April 26, and we'll grant you an additional 1,500 points for a total of 3,000 points. All points will be awarded after the survey closes. One survey per username. Multiple attempts to take…
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Mos07, Thank you for reaching out. Looks like you were the last one to have completed the census survey after the surveys end date on April 19th. You completed the survey on May 3rd. I've gone in and awarded you the 5,000 participation earned points. Thank you for your participation! robear007
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bobmarley - I just sent you a message to your profile.
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papitts, Thank you for reaching out. Looks like you, and a few others, completed the census survey after the surveys end date. I've gone in and awarded the earned points. Thank you for your participation! In regards to the THWACKcamp survey - those points will be awarded later next week after that survey has concluded on…
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We have uploaded points earned into the our platform and you should be seeing your points populate by end of day tomorrow. Again, Thank You for participating.
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We are compiling the participants and are working to get all the earned pointes award by weeks end. Keep an eye out in the coming days for your points to start showing up. Thank you for your patience and participation! robear007
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This was covered on the survey and you might have missed it. Everyone who completes the survey and enters their THWACK username will be rewarded 5,000 THWACK points to use in the store, valid for any redemption you like, after April 22, 2024. The survey runs through end of day April 19, 2024. Once closed, the THWACK team…
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Thank you for inquiring about options for your location in India and THWACK store points. Those are some great ideas but are not options we can add to the store items for redemption. Currently, we are only able to ship approved THWACK items redeemed with THWACK points to the approved listed locations. There are also other…
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Depending on what survey you are referring to, typically when a survey is open for participation, points will be awarded to all participants within 3 business days after the survey end date. We will update in bulk at that time. If you are referring to the THWACK A.I. and IT Operations ‘Pulse’ poll 2023 - this survey is…
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The THWACK team has reached out to the product team and they will be reaching out to you directly for assistance. In the future you can also submit a technical support ticket using this link: https://www.solarwinds.com/company/contact-us Thank you for being a member of the THWACK community and don't hesitate to reach out…
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Todd, We are showing on our end that you have been sent the survey to the email address you aligned with your THWACK profile. You may need to see if its in your junk/spam folders. Let me know if you still can't find it and we will look for an alternative way to get this to you. Thanks
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Twin Cities SWUG attendance and survey completion points are awarded within 2-3 business days of when the survey closes on 5/26. If you do not receive your points by 5/30, please DM @kpina or email thwackadmin@solarwinds.com" I say 2-3 business days because of the holiday on Monday and if we put the points in Monday, they…
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mrtitleist - thank you for your patience. Cart issue has been resolved. There was an old SWAG product offering in your cart that we no longer carry that was locking the cart. I've reset your cart so you can go back in and order available items.
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mrtitleist - Thank you for the heads up on this issue with your cart. I'll get a trouble ticket submitted on this so we can unlock your cart and remove the items you don't want. The typical SLA is 3-4 business days, depending on what may already be in the TT queue. I'll message you directly once this has been resolved.…
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doug_c - thank you for bringing this to our attention. Apologies on our end for the inconvenience of ordering an item with your hard earned points only to get it an be unable to use. I have refunded you your points for this issue. We are working on our end to determine how or if we are able to include a more in-depth…
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Great question. We are working with the manufacturer and our fulfillment vendor as this item is on backorder on their end. We are looking at a tentative restock the week of Jan 23. Once we have them, we will update the store availability so you can order then. This is a great bag and everyone seems to want one.
