rmhvh12

So will the WHD Calendar integrate with the Calendar in Outlook? Also, has there been any upgrade for the WHD Calendar to pop-up a reminder for the Tech to see when they have something due? The update request is old 2013. I thought I might be missing something. Our version is 12.6. I was able to integrate somehow a column…

I took the Survey when it was first advertised. I didn't notate in comments that I took it. Also, it let me take it a second time. I didn't see in my list of things I have answered or taken that I had even taken it the first time. What am I missing?

Thank you. I have one set. We shall see how it goes. Much appreciated.

Thank you for your time.

Ahhhh. I figured it out. It is because I am not in the Tech group. Even though I am an Admin. Thank you for your help. VH

Thank you for your help.

Thank you for your reply, but I have this issue corrected. Have a good day! VH

Thank you for responding. I have built the task. Will it not create the reminder on the date I have set in it? At that time I would do a ticket for IT to schedule the reports needed correct?

Thanks for your response. I will suggest. It would be great for HR ticketing because there are so many notes/updates to those tickets.

Me again. Well I built the Admin Group and gave access to all things HR. I assigned the Admin Group to the two HR personnel. Stupid question but how do I incorporate that into the ticket? I just cannot figure this out. What am I not thinking of? Thanks and have a good weekend.

Thank you. I looked at that this morning, but I couldn't decide if that was what I needed to do. Sometimes the instructions are not very clear. I wish SolarWinds would pay a little more attention to WHD instructions. I am not "techy" and sometimes they are over my head. You have helped me before and I greatly appreciate.…

Thank you.

Thank you for your help. I have been testing this myself and have been able to utilize due dates and it does show on the WHD Calendar. Also, I now have a Calendar in Outlook for WHD, but as of yet I haven't been able to show any reminders in the Outlook calendar. I haven't given up yet though!!

Thank you for the insight it makes sense. Have a good day.

Bryan, did the update to 12.7 fix your issue with FAQ's? I am having an issue with my FAQ not showing up in the Ticket Request. The FAQ should show up to the right of the Client Request and I am not able to make it work even after referencing the other ticket I have set up that way. Thoughts?

I have been merging duplicates together. So far this seems to work for us.

Good morning, You just open the custom field and change the current Label to Employee Maintenance (or whatever you would like) and then save. What I am not sure of is what it does to previous tickets titled "New Employee". Thanks,

I think I have this figured out. Thanks.

We are still on 12.6 and maybe we will stay there for a bit longer.