rkasbohm

You say "easily integrates with Web Help Desk" How does it do that? Can you escalate tickets and put them into the help desk?

in Help is Here for Fixing IT Issues Comment by rkasbohm October 2013

Very minor changes. Due to the slow progress on the product my company is in the process of reviewing other helpdesk solutions.

in How much process has been made in the last year and a half? Comment by rkasbohm September 2014

I fully agree. When we purchased Web Help Desk about 2 years ago we were told "major" updates every 6 months. In addition, some features that were missing from Web Help Desk, compared to other products, was on the developer timeline to be added within the year. Still don't have them. Solarwinds really needs to step up here.

in 7 Months Since last WHD Update/Upgrade. Comment by rkasbohm July 2014

I really want to know this as well. This is something that is so badly needed.

in Can you create Parent/Child tickets with processes and tasks? Comment by rkasbohm December 2013

rkasbohm

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