Comments
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You say "easily integrates with Web Help Desk" How does it do that? Can you escalate tickets and put them into the help desk?
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Very minor changes. Due to the slow progress on the product my company is in the process of reviewing other helpdesk solutions.
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I fully agree. When we purchased Web Help Desk about 2 years ago we were told "major" updates every 6 months. In addition, some features that were missing from Web Help Desk, compared to other products, was on the developer timeline to be added within the year. Still don't have them. Solarwinds really needs to step up here.
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I really want to know this as well. This is something that is so badly needed.