riv_se

Hi Johndcciu, One thing to note, as I continued to test what could be the cause and failure of some ZIP functions over others, I found that the way you select the folder and contents to be zipped could result in a different structure within the ZIP file. For instance, when packaging the temp folder, you will need to go…

Hi jhammell, Did you get any update on this at all? I wouldn't mind viewing something that came about from the request.

After a few more attempts, I was able resolve my issue with using WinRAR for packaging the zip file back. Not sure if this helps in isolating the issue, or, determining a better means of replacing the certificate. It's surprising that a subsequent Hotfix hasn't been packaged up with this new certificate included in it,…

Is there a way to monitor and flush that table in the event of future locks? this assumes I find the ticket(-lock).

I performed the actions as described in the Read Me for a Windows Server installation and it produced the same error, I used 7zip for repackaging the zip. I tried zipping it from several different Windows-based (Server 2012 R2, 7, XP) machines as well with 7zip to no avail. Thoughts? I am going to run through the process…

Hi bknight, it depends on where you are storing this "Asset Tag" value. Validate that the Table or View has the actual values you want to bring over to WHD. I assume it is being captured in SCCM? If so, are you truly using the "Asset Tag" system resource value attached to Chassis/BIOS? Or some other value, as in this case…

Nice work Rick! Very much appreciated!

This is what I would look at given the custom field you defined. Sinfan is correct that the order you type in the Custom Field is the order you will see when you navigate to which ever area the custom field belongs (location, assets, etc).

Hi kanwargrewalpec, Have you read over the security portion of the REST API guide? Web Help Desk REST API Guide It discusses the authentication aspect and the combination(s) of username, API, session keys for authenticating.

Hi Conners, I have applied all the hotfixes since their original release dates. I don't recall having this issue prior to the September hotfix, which seems to be when this issue started. Maybe I should look and applying the backup files from that release to see what happens.

Thank's for the explanation of the process behind CAS, it helps to understand that flow back to WHD. I gathered bits and pieces of that information from online material, but the concept wasn't fully there. I have started my work on the ADFS method as of last week, ready for testing by tomorrow. As you mentioned,…

This would be very ideal as there are limitation on who is alerted (in my case, several parties are supposed to be alerted) on many factors including No Response, No Update, and the overall age of the ticket.

I would be curious to know as well. It would seem much of the information on the blogs, beta, etc. is lacking in consistent updates as to what is happening with the product. It would be nice to see a living page of features/ enhancements/ bug fixes that are being worked on, even if dates aren't firm or posted, it'd be nice…

Digging a bit deeper I found the Labels.properties file that had this configuration. A different question I suppose. If I upgrade between version, will my modified properties files carry over or will I need to modify them after each upgrade?

Hi bsamuels, Can you provide a screenshot of what you are seeing?

To add to what kellytice is saying, Validate that SCCM is syncing the 'description' attribute first [this assumes SCCM 2012 in my test]... do you see 'description' under the Device Properties? If not, proceed to configure the discovery to pull the information. Within SCCM: 1. Administration>Overview>Hierarchy…

I would wonder if the Tech Permissions might not solve this problem, however, it has the potential to create other issues depending on your Ticket closure processes and overall Tech Permissions. See the following, Setup>Techs>Tech Permissions>Ticket Permissions>Close Tickets [Uncheck] Assign the Tech Permissions to the…

It would almost seem like adding "History" to the criteria would meet this need. Checking against the Completed History note, would allow you to monitor and perform a change from Resolved to Completed to trigger the correct Approval process. However, History is not a selectable Criteria for Action Rules, it would seem that…

Hi awkwardd, I do not believe a task is intended to perform this function, nor does it have that specific ability with the use of Action Rules. Below is a possibility of meeting your needs. I used the one licensed account that I don't have assigned to a specific staff/tech, but tied to a support e-mail address that we…

To my knowledge, no. Consider the fact that history contains current tickets that are open, not just the resolved/ closed cases, this is something that would be counter productive to meet client-side needs/ features. Timmeers provided some guidance to a better approach given the lack of configurable options with WHD to…

Not sure how versatile SW products are when it comes to certain aspects of their applications (programming), but I would give this thread a look over as it may be applicable to WHD: Portocalypse - WMI Demystified Changing Default Dynamic WMI Port's to Static Specific Port's Windows 2012 Server's

The product itself does not contain a chat feature to date, it@ offers an integration component, but this is more tied to the asset versus the client. Assuming the client is at that asset at the time of remote control with DameWare, you have the option to chat and the notes will follow to the ticket once the session has…