Comments
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You can change the order of custom fields. When you create (or edit) a custom field you can use the Display Order field to specify the order they appear in. on the Asset Details tab
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In the Priority Types and alerts you could set an alert for ticket not updated in xx business minutes after creation and also have that email out to someone. You could then create a report based on the alert level which should list all relevant tickets. eg. Set Priority Type Alert Level 1 to Not Updated in 15 business…
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You could click on the column header to sort them so that any new notes appear at the top of the list.
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maybe a silly question, but do both ticket types have the same custom fields enabled?
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Its a popup menu field. All options use a semicolon as a seperator, so if you put one at the front of the list it gives you a blank option. e.g. If you create a list ;;Power Failure;Customer Issue;Router Failure. (note the 2 semi colons at the beginning) It will display a blank as the first option. In your action rule, it…
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You should be able to do this with an action rule. We have a list of root causes and I have a rule setup to say if the status is changed to 'resolved' and the root cause is blank then change the status to 'awaiting root cause'
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Looking at your second question, You can add instructions to your request types by completing the 'detailed Instructions' field on the request type setup. This then appears as a green box when you select the request type. If you're looking to add instructions for specific custom fields, you can complete the Info field on…
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Ah I though as much. Many thanks for taking the time to reply. I've made a feature request for it. I cant be the only person that would find it useful.
