rels ✭✭✭

2 years on from this last post, still nothing has happened. I have even gone so far as to demand improvements be made to the software before renewing our maintenance agreement, and have been promised (and shown mockups of the improvements) and those haven't been implemented even though they were promised Q1 of this year,…

I see your point, I raise you that, for a software company to maintain its customers, it needs to enhance its product if it wants them to pay for maintenance. WHD is so far behind technologically (still doesn't do anything more than BBCode for image insert, etc), that while not asking for a complete modernization rewrite,…

Actually, I want to search the other direction, finding assets based off whether they were linked a specific ticket, not tickets based off whether they contain a specific asset. It would be helpful if, for example, I want to change the location of multiple assets that were all part of the same ticket. Currently, I need to…

We don't use the import feature. In fact, the import feature would be a detriment to managing additions and deletions of items when stock is not available, quantity changes, etc. The preference is to enter the POs directly within the system, with each line item being managed directly. While its an option to use a 3rd…

Actually, its because the items need to be separated out so that Asset IDs can be assigned to each item. While I agree that mashing the plus sign is painful (especially when you have 300 units to add...), please don't remove the existing functionality. Instead, it would be really nice if we could add a quantity option so…

Hmmm, renewal time coming up, and still basic features not implemented...what exactly are we renewing for, if not to see these features implemented? Sounds like a cash grab at this point.

2 years on from CRoth2's post, and still nothing has been done. The UI is so ancient now, my techs are complaining and wanting to move to something different. While there was little no development for many years, and now there is some, it is still far and away archaic software that desperately needs a modernization…

This is incredibly important to us. This is the one feature we're missing most in our environment. We are a school division, and the students often have support issues submitted via teachers, and it is very difficult to correlate. We would LOVE this feature!

Of course.

So, bad news...it turns out a lot more staff are having the error, they just weren't contacting us to tell us. As of today, more people have come forward that they're getting the same error and can't get in. Just wonderful...

Yep, I got the same James, and then I haven't heard anything since. I've sent 3 follow up messages, and crickets.

I'd be equally interested in them continuing to respond...not one message yesterday unfortunately. I sent them 3 messages.

I'd lean there too, if it weren't that there were no cookies attached to the user during multiple tests! I'm waiting to hear back from the open ticket I have, but haven't heard anything yet today from them...

Thats not a solution though. Thats just basically assigning a new client to an existing account and re-associating them. The issue is definitely related to the account, since the same person on the same device has use a different account, but the account itself was working prior to HF3 without issue, and post HF3 is…

Originally we had 3 end users reporting, as well as 2 other techs (and myself) had it happen briefly. First logins after updating, 2 other techs had the same error picture: However, after refreshing a few times, they got in. The end users that were reporting as well also just refreshed repeatedly and it cleared.

The WHD user database syncs using LDAP/AD, yes. I've already forced a sync, deleted the tech from the WHD database, and then re-sync'd. It re-added him, and re-associated his assets, tickets, etc, but he still cannot get logged in. As noted, he can access his tech account because I tagged it to a different user account for…

I've even gone so far for now as to re-associate his tech account to a temporary user that he's authenticating with via Azure that works just fine. Its just his account that suddenly has the issue (among the handful of non-tech users that are also having the issue). I took a look at the SAML response and it looks fine/same…

No, the users affected are not appearing in whd-session.log, all other users are appearing just fine. There is no load balancing occuring for WHD, there is load balancing specific for remnant ADFS infrastructure, but this is not using ADFS and exclusively Azure Auth. The tech that is having the issue has tested in multiple…

Closing tabs generally - they have no need to log out, and never have needed to. Yes we were on HF2 before and had no issues with authentication. HF3 has introduced this problem.

Yes, updated, and it is working for 98% of our users, but something has changed. We're using Azure for authentication, and for a few users, they can't login now. The system is throwing an error about CSRF for them, but its only for the account, and it travels between devices. The user can login under an alternative account…

No, no issues at all. The update process was sent to me in an email directly from Brandon though, which is the method I used for installing: SolarWinds Web Help Desk 12.7.1.538 Hot Fix (WHD-3817 and WHD-3816) ============================================================================ This hot fix resolves the following…

Yep, Brandon sent me an email directly. I’ve applied the patch and already reported back to him. The bug referenced in this thread is resolved. The other issue is partially resolved, but still has some issues with implementation. Feedback has been provided to Brandon directly. Thank you, Ryan Elsenheimer |Manager of…

Yeah, I've tried calling Brandon a few times, and left him a VM. I haven't heard back. 

Hi again. It turns out this bug is also happening for tickets as well for the ticket details. This is pervasive. We need an update. Also, it appears that having the "Latest Notes" set to value of >1 results in this issue occuring on the Request Detail column regardless of the checkbox, so I think that might be where the…

Hi Brandon, Its May 29th, and the 12.7 release isn't present in the downloads section. Please advise?:

Ironically, this is an example of why I spoke to our sales rep about why we are considering not renewing: failure to follow through on promised timely updates. This promised features is still spamming all of our WHD admins as well, and this was supposed to be addressed in 2017...