reidg

We currently do this with the Tasks functionality but to create tasks the user must be a WebHelpDesk Administrator. The ability for technicians to create re-occurring tasks/ticket templates would be nice to have.

I wonder if these fixes are included in build #12.7.5.102. We recently installed that and this is still broken: "Password-protected tech administrator accounts feature is not disabled when using external authentication"

@"amirb" When is this functionality going to be adjusted? We are running 12.7.5 and cannot modify any of our techs. 

It would be nice to be able insert a few lines and columns from an Excel spreadsheet or even a tab separated text file. There is no good way to use tables in the current environment. Additionally, I've found that the pasted text looks one way and then it changes the formatting once the note is saved.

The ability to paste a few rows and columns from Excel without losing all the formatting would be great.

Link to article: Trust Center.

On Windows, this appears to be a relatively new issue with Chrome only. We are seeing it on version 72.0.3626.96. Firefox and IE seeing to be working as expected. On Mac, we are seeing the problem in Chrome (72.0.3626.119) and Safari (12.0.3).