rcullen

I voted in favor of this "much requested" feature only because the original feature request dates back to 2009.

in Ticket Approval from Technician Interface Comment by rcullen March 2013

With a compatible browser - yes.

in Web Help Desk - Advanced Search - First-Call Resolution Comment by rcullen March 2013

To answer your questions: 1. In the Location settings, you can choose whether or not the Client Admin receives an email on all ticket updates (Setup -> Locations). Enable that option for the Location and the Client Admin that is assigned to that Location will receive an email upon any ticket update. 2. The tech will…

in Allow client to close ticket Comment by rcullen March 2013

No, it is not possible using the existing features of Web Help Desk (to my knowledge).

in Using variables in a ticket Comment by rcullen March 2013

rcullen

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