rcklewis

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  • With auto assignment it would make things easier to assign the request type to a specific tech, only issue from our group is that there are multiple people in my team's "tech group" and auto assign is only set for our group as a whole by our WHD admin (hard set on this function by the higher ups, will not change). As for…
    in Adding Tech to WHD Ticket Using REST API Powershell Comment by rcklewis May 2018
  • Try this and see if it works. Powershell is VERY picky about the syntax. $json=@" { "clientTech": { "id": "3", "type": "Tech", "displayName": "Tech Name", } } "@ Invoke-RestMethod -Uri "Helpdesk api stuff" -Method PUT -Body $json -ContentType "application/json"
    in Assign Tech Via powershell Comment by rcklewis April 2018
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