ramongeertjens

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  • Hi sanen85​, You are correct. The variable name is both the answer in the dropdown as the question in the form. Unfortunately, the Service Catalog can currently only show 1 dependent field after choosing this from a dependent dropdown. Hope this helped! Ramon Geertjens Sales Engineer - SolarWinds Service Desk
    in How to configure dependents dropdowns Comment by ramongeertjens September 2019
  • Hi jaymanuel​, Thank you for your query! The SolarWinds Service Desk (Previously called Samanage Service Desk), can be configured to support internal and/or external users. Users can be imported/linked to the SolarWinds Service Desk in various ways. Including: CSV imports, IDaaS connectors, ADFS, SAML, API Scripting or…
    in Samanage only for Internal users? Comment by ramongeertjens June 2019
  • Hi daniel.fields​, Thank you for your query! This can definitely be automated by using our API, you can then pull a unique identifier (like the Serial number) and the Computer name. These variables can then be used to create the bomgar.ourwebsite.com/ComputerName variable and push this to a custom field in SolarWinds…
    in Samanage Mass Update by pulling device name Comment by ramongeertjens September 2019
  • Hi Tyler, You can schedule your Service Catalog Items to fire off a workflow with Tasks, Approvals, Process integrations, etc to run on an interval. To do this you can navigate to the SolarWinds Service Desk > Service Desk > Service Catalog > Hover over the Actions tab > Click the Schedule Service Request calendar button.…
    in Recurring tasks / incidents / tickets? Comment by ramongeertjens October 2019
  • Hi dbarbattini​, Thank you for your query! Part of the current integration portfolio is the SolarWinds Orion Platform, which allows you to: * Automatically create incidents in your service desk when an alert is triggered in Orion. * Build automation rules to route alert-based incidents to the proper support teams for…
    in SW ServiceDesk Integrations Comment by ramongeertjens June 2019
  • Hi sanen85​, Thank you for your query! In order to create a dependent dropdown in SolarWinds Service Desk it is keen to work backwards. You start with creating the last Variable/question you want to ask the end user. After doing this you can create a dependent dropdown which refers to these Variables/questions. In your…
    in How to configure dependents dropdowns Comment by ramongeertjens September 2019
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