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We ran into this also. I had read the release notes and confirmed that the entry in the setting table did not exist. Upgraded - all fine. We have HA so tested that and no issues. A few days later decided to hide the AI button (as we won't be using and want to remove the temptation for some of our users to click it and do…

Our last upgrade from 2025.2 to 2025.4.1 we also saw issue with WPM (we did not pick this up until the next day). Similar to what was described here - agent upgrade hung. In the end we solved by manually installing the agent on the server - all attempts to nudge it failed and we downloaded the agent to the box and…

The issue with SYSTEM showing as the Account ID that set the Mute or Unmanaged is due to the changes made in recent versions whereby now there is the ability to set schedules (recurring and specific date (1 time)). Worked this out because we also noticed this. We have a dashboard setup with various widgets for tracking…

Oh dear. Here we go again. As after the last time this happened (about 4-5 years ago?) - broken things again. Once again (as after the last "upgrade") I have no bookmarks. So all those threads I bookmarked for reference are gone. Thanks (not).

Stupid interface - hit enter to create a new line and it posted - duh! To continue - logged in - new Thwack. OK - can live with that. BUT. All my bookamarks etc. are gone (again!) - same as happenned last time Thwack was "upgraded", So the account migration didn't migrate everything (apparently). Had an extensive list of…

I had no idea that Thwack was changing/upgrading/whatever, I received no notification. The 1st indication I had was googling for answers and every link failed with a "Not Found" msg. So decided to log in - at that point got a login error (user not found or something) and noticed a msg about "if you havent logged in since…

To add to this - we have an open ticket regarding Advance Search not working for us at all (and "workaround" currently requested works intermittently). Issue - go to Advanced Search - plug in IP Address in search field and select "Include historical results" - spins and errors out (error dialog top right). Opened ticket…

@"Lofstrand" Nice find and thanks for posting this! I had a read of the linked note and it basically describes exactly issues we were seeing, behaviour and process that STS uses that we had to figure out. Am assuming that the references in the note (like "Several customer incident reports have been received regarding large…

Apologies for the tardy reply - did not get notification of an addition to the thread and haven't been reviewing until now. The affected hosts were the SolarWinds Polling Engines (so the Main Poller and Additional Polling Engines), These (Windows) hosts are monitored by SolarWinds itself via Agents. However - this is…

My experience is that you do not see any alert info in Message Center (with the Events box ticked). There is the alerts box but that only shows Active alerts. If the Alert trigger and reset action do not include a Log to NetPerfmon action then I do not believe you will see any events for alerts (possibly you may for…

Recently we had to set up some alerting for exactly this (WLC in HA configuration - failover). When we looked at it, we determined we could not use UnDP/OID alerting (as the way the WLC's are setup (at least in our environment) is the "share" an IP and the Active pone gets this/responds on this - so when failover we…

We saw it on our servers. Not aware of anyone else seeing it on other servers but that does not mean it wasn't (isn't) happening, Chances are that it has caused an issue in our environment at some point but unless you spend a lot of time digging and have any sort of ability to go "I see something that indicates a time…

And solution found. Issue was with the data in various CP columns/data. For example - we had 7 out of 57 CPs that would produce this error when selecting in the "Group By" in Universal Device Poller. Investigating those CPs in the DB tables found various issues - some may have caused but a couple of definite causes:- *…

We encountered this issue about 5 months ago. Time getting randomly reset (mostly on the MPE but also on APE's). The worst incidents ended up with the MPE System Time being reset to 51 days into the future for about 12 hours - had to "wait" for almost 2 months before some DB entries aged past and stopped confusing us with…

Bumping this as I had the same issue today. Right clicking a UNDP - select Assign - when selecting the Group By: dropdown - select a CP value. It does not happen on all CPs - only some. All services running etc. At a loss to pinpoint the cause/resolution.

From memory when I was setting up monitoring for some PA devices. When I got to the Node Edit page and selected the "Poll for Palo Alto" box - entered the credentials and hit Test, I got a pop-up box indicating Certificate issue with option to accept cert, When I selected Accept - then the Password field updated with…

I cannot really help with "fixing" this but am replying as your post/questions mirror my recent experiences/thoughts precisely. i.e. - why, when the Node (Windows) is down do we still see WMI queries "running"?. I can (kind of) understand thinking here (maybe) - usually the Node availability/reachability is via ICMP (ping)…

Haven't tested with a condition of Node is not equal to Down - will do that to see the results but I have a suspicion that it may not change the result (if in fact the evaluation is taken from the 1st trigger trip and "remains" for the execution duration). There are other workarounds (i.e. set a schedule on the Trigger…

Link to another forum post that contains a report (Custom Properties Impact Assesment): https://thwack.solarwinds.com/product-forums/the-orion-platform/f/report-lab/8427/node-custom-properties-uses-report I have used this report to identify Custom Properties and where they are referenced in Alerts, Widgets (resources) etc.…

I think you are asking - If I choose a schedule time (say between 09:00 - 18:00) and the event occurs at 08:00, will the trigger action be delayed and execute at 09:00 (when the schedule becomes active). From my experience, the answer is no. By setting a schedule in the Trigger Action (or Reset Action), that schedule…

Had exact same issue but with the NPM offline installer (I believe the offline installer is all products anyway - so the fact that you selected "IPAM" just means you get the same package anyway.) In trying to determine what the issue is, found this thread. As we did not find anything from our end obviously blocking…

Necroing this thread. Didn't get around around to following this up with support - left the job I was in at the time where this was an issue. Just returned to a new job/employer using Solarwinds so "reactivated" my account - checking my previous posts. Would be interested in any update anyone may have on this (for…

Digging up old thread. We just had an internal ticket opened to us from our Operations Team with this exact issue (Date/Time not updating in pages). The views are refreshed (5 minute intervals) but the Date/Time shows the time the view was 1st accessed. This is causing confusion as the Ops are not sure if they are looking…

That is what I have currently setup: * AppInsight for SQL on the ClusterIP * 'Standard' SNMP/WMI monitoring on the cluster nodes. But it is not optimal as the Disk Data etc. is NOT propagated into the AI/SQL monitoring data panels. As (presumably) the Disk is not "visible" to the AI/SQL monitoring on the ClusterIP Node…

Hi, Thanks for the reply. OK - it's a bug that it isn't appearing in the Audit Events. Great. Any clues on how I can generate an NPM event from this as I have attempted to do with Advanced Alert setup? That would at least get us around the bug with the Audit Events - and we would want to create an NPM event anyway. Any and…

Thanks for the response. Have set it up now with monitoring via the Cluster IP. Until we have a fail-over I won't actually know if this works OK but assume it "should". However, monitoring via the Cluster IP may not be as desirable as it may seem - there are missing pieces. For example, when monitoring the actual server…

Update to my post. The response to my questions from Support was: 1) Basically the status of 'Overall Hardware Status Has State: Unknown' is "working as designed" and "it seems to be an expected behaviour that all the sensors are disabled, as there is no separate status for it." 2) "In current implementation the hardware…

Check this thread: Node is Up. Overall Hardware Status (Node) 'Overall Hardware Status' has state: Unknown. . Long story short - if all HW sensors are disabled in Manage Hardware Sensors for a device, then the behaviour you described results. If all the HW sensors are disabled - enable one on a device and this should "fix"…

I have had similar issues with tracking alerts and whether or not emails were generated etc. One of the (I regard as significant) issues with this is, once an Alert has been reset (i.e. is no longer 'Active") there is really no easy way to find if/when it triggered in the "Messages Center" view. There is an SQL report that…

We are in NPM 11.0.1, SAM 6.1.1 and are seeing this also. Only started seeing this issue recently when we switched Windows servers from SNMP polling to WMI polling (and added AppInsight for SQL to same servers). Current Windows server that it occurred for - I checked the Windows logs for anything at the time that…