rakeshs

Echoing on this! It would be beneficial to make use of the space, as half the time the name of the fields are chopped when it comes to a questionnaire 

Do we have an update on this? Is there an option available?

Looks like this request has 58+ upvotes. Could this be considered?

+1 Would like to see an update on this.

Echoing on this! Tickets are being re-opened that remained closed for ages just because the issue is the same. This affects reporting as well, say for example: the time to resolve was 60 minutes at resolution, which now becomes 720+ days when re-opened. 

Thanks Joey!! it is available for us

HI @"michael_mason" There is an option available under Settings > Global Settings > Service Portal to "Allow to request selected change catalog items from the Portal and to have Change Categories" This option should be selected On. Post which, you will have the option on the Approved Change catalog item to Show in Portal

 That was a great suggestion. However, with these conditions in place, wouldn't the ticket automatically close without requiring approval? The approval need not necessarily have to be right after the ticket created date. Closing 2 days after the created date as per the above automation, can happen even if the ticket has…

That sounds great! Thank you @"seroyalty" I will give it a try and let you know if I run into issues..