qcd

this feature is yet implemented. I hope to see it in simpler way: an additional field "department head" as an attribute of the department. 

sorry, i would like to correct my typo error: 1. Workflow Process. The "update record" currently allows to update by an existing user-list only Suggest new feature: "Update record" allows to update a Var/Field "user" by another Var/Field. 

"You can now update any record field in a workflow with a new Update Record action. This includes system fields such as state, priority, assignee, and department as well as custom fields in a workflow. However, it does not include variables (also known as process fields)." Please advise the difference between 'custom…

Hi Joey and all, I setup the dynamic form rules successfully for "Incident", but it doesn't work with non-license user role, i.e. Requester and Service Task User. My case: - the dynamic form rule worked on when Service Task Agent creating new incident on the "Platform…

Looking forward to Service Request, Task and Approval Task on Teams

the dynamic forms and custom fields worked on the Portal View in some months ago. You can try now!

The solution is not really work in realistic situation. We have the department, but have to update the Head of Department in each user profile. When a Head of department resigned or transferred, many changes to user profile have to be taken! Why don't develop the system with a Head of Department appointed to each…

Looking forward to Solar Winds Product Team's response. 

thanks, sounds the optional feature was made as must-have one. Client has to accept it or switches to another Service Desk tool