Comments
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this feature is yet implemented. I hope to see it in simpler way: an additional field "department head" as an attribute of the department.
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sorry, i would like to correct my typo error: 1. Workflow Process. The "update record" currently allows to update by an existing user-list only Suggest new feature: "Update record" allows to update a Var/Field "user" by another Var/Field.
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"You can now update any record field in a workflow with a new Update Record action. This includes system fields such as state, priority, assignee, and department as well as custom fields in a workflow. However, it does not include variables (also known as process fields)." Please advise the difference between 'custom…
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Hi Joey and all, I setup the dynamic form rules successfully for "Incident", but it doesn't work with non-license user role, i.e. Requester and Service Task User. My case: - the dynamic form rule worked on when Service Task Agent creating new incident on the "Platform…
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Looking forward to Service Request, Task and Approval Task on Teams
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the dynamic forms and custom fields worked on the Portal View in some months ago. You can try now!
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The solution is not really work in realistic situation. We have the department, but have to update the Head of Department in each user profile. When a Head of department resigned or transferred, many changes to user profile have to be taken! Why don't develop the system with a Head of Department appointed to each…
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Looking forward to Solar Winds Product Team's response.
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thanks, sounds the optional feature was made as must-have one. Client has to accept it or switches to another Service Desk tool