prak

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  • Thanks for your help typhoon87. I've upvoted your support case so hopefully they'll take this on. Just reading your request though and it looks like you CAN set emails to send to clients and techs on approval or denial when setting up an Approval Process. i.e. Setup/Processes/Approval Processes and then you can tick Email…
    in Approval Process - Add on completion step Comment by prak June 2015
  • I've logged a support call and been advised that this is a known issue with versions 12.0 and 12.1 and they have suggested upgrading the 12.3. Will be scheduling a time to do this and will post my results.
    in Memory Leak - Version 12.1.0 Comment by prak June 2015
  • Hi csameer‌ no I haven't raised a new feature request for this yet.
    in 2 Step Approval Process Comment by prak August 2015
  • Yes that is correct. I'd like to trigger an Action Rule email when Approval Process = Approved. If it's rejected then I don't need this Action Rule to run.
    in Has anyone setup Approval Process to trigger emails/Action Rules? Comment by prak May 2015
  • boslaw‌ I tried to do the exact same thing and it seems like you can't have 2 different approval processes on the 1 ticket. I was trying to have an approval process to begin a request and then when a "test complete" custom field was changed to "yes" it generate a 2nd approval request to approve the software being pushed…
    in Approval process based on variables Comment by prak August 2015
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