petr.krcmarik ✭✭✭✭✭

We really appreciate all the comments on this feature request and encourage our customers to continue to vote it up. We really pay attention to these feature requests and want to know how we can make the product work better for you, our customer!

Hello, You are right, the credentials used for deployment are used for deployment only, the agent then runs under Local System account. If you want to change it, then there is indeed no way to do it from the website, only manually change on the target machine. The documentation does not exist for this, because we do not…

Had a customer with this issue. It turned out that he has proxy configured, which he does not see for IE. This topic turned my attention to proxy https://community.carbonblack.com/t5/Knowledge-Base/CB-Protection-WinHTTP-Proxy-blocking-agent-communications/ta-p/75821 So It does not need to be just FW, proxy configured can…

Yes it will only use two accounts. Two accounts are used only on player running on Orion machine, sorry I was not expecting that, so you are fine with changing only for two accounts

What is the value of numWorkerProcesses= in SolarWinds.SEUM.Agent.Service.exe.config file ?

So what is the status?

And this select certificate popup do not actually find any certificate ? And just for sure, in IE I suppose it works, correct ? It seems to me like some permission/security issue. Are you running recorder with recommended settings ? If you run recorder with recommended settings, does it work than even in IE after applying…

Hi, please provide me with answer to this q: You do not see certificate selection popup during recording in WPM recorder or some old recording stops working and it is down ? If issue is in recording: If WPM does not provide a certificate popup, it is either not installed at all, it is not in user personal store or it does…

Well as you said page is private only, so I think that we will not figure this out on thwack without inside look. Open a support case. Petr

So do you want all transaction to use just one proxy or more than just one ?

Glad to hear that, keep in mind that if some transaction is running as SEUM-User-1 and request for playback appears at that time, this following transaction will run under SEUM-User-2. I want to say by that that you, unfortunately, need to do these changes for all accounts to completly solve the issue

Hi, just quick question, what are you trying to achieve ? Proxy per Transaction ?

Hi, steps are not issue, but whole recording in X/Y without text or image verification can be. Imagine hypothetical webpage webpage with login and logout procedure. Now if you record this without any text assert or image verification with only X/Y mode then there is no guarantee that playing recording do what it should. FE…

Poller is just way how to communicate with location, so it should not have any positive or negative effect to transaction itself. It can lower utilization on server. For example if you use other products also and machine is overloaded, this is case when you can use different poller, so it will lower utilization on that…

Hi, Can you manualy edit agent configuration section, so it looks like this ? <agentConfiguration workerMonitorFrequencyMs="10000" workerTimeoutS="300" allowDuplicitPlaybackRequests="false" workerProcessReconnectRetries="3" numWorkerProcesses="5" saveScreenshotsToLogDirectory="false" maxWorkerLogAgeH="168"…

Hi, Did you also tried to click into that field using X/Y and then write text and after that disable X/Y ? Petr

No worries. I think I am quite sure what is causing your issues right now. I saw this issue several times when I was working on WPM and from my understanding, it is bug in OS. Basically, proxy settings are not working as expected until a user id and all related registry entries are created for a SEUM-User account. These…

And player initiated communication does not help also ?

Hi, Ok now I believe. Try to do following: 1. Stop Player service 2. Remove AgentSettings.dat in C:\ProgramData\SolarWinds\SEUM\Data 3. Start Player service (Now default configuration will be restored) 4. Open file it should now containt value numWorkerProcesses, edit it 5. Open SolarWinds.SEUM.AgentDomainConfigurationTool…

For some of the pages, which runs some java applets or Silverlight or flash, RDP session is required. Recording with ID 7 is the recording of these kinds of page.

Hi, One more thing: If you run IE as SEUM-User can you do following ? 1. Stop SolarWinds WPM Playback Service and WPM Playback Proxy service. 2. Run IE as SEUM-User-x 3. Navigate to proxy settings. 4. (Optional grab a screenshot and send it here) 5. Do some changes there, for example, specify some proxy address (even…

Hi, Purpose of WPM Recorder is to create recordings which then can be played from various locations. But automatic playback frequency cannot be changed from this. Screenshot that you posted is from WPM Recorder, if WPM Recorder is on the same machine as Orion server itself (likely), then you just need to connect to machine…

Hi, WPM itself provides local accounts which are used for playback by default. For need of parallel execution there are 7 local accounts which can be used for playback. Playback itself is process running IE under this account. If you encounter problem with playback and it works fine in WPM recorder, it is most likely…

Hi Is your page publicly accessible ? Petr

Hi, One small note, be aware that having whole recording i X/Y is dangerous without any text assert or image assert. I have seen cases where customers reports that X/Y solved issue, but they did not count with the fact that X/Y mode is mode which does not care if clicks are deliver to right element or if page is…

Hi, and did you try to change mentioned settings above ? It seems like WPM related, open support case to us. We will need to obtain more details about your issue. Petr

Hi, Then I recommend you to update to latest version of WPM where this issue is solved. You can still manually delet these files, but this is not permanent solution for this issue. Petr

And what if you copy recording to the machine and do no try to connect to the server, but instead select the option "work offline" ? Then you import the recording and play it ?

What is player load on machine where transaction is played ? Transaction is unknown when there was no result in last 2 polls.

So maybe there is problem with connection from Orion to player location. Do you have some FW or NAT between them ? In order to communicate between them in server-initiated communication mode TCP port 17781 must not be filtered by any FW on the way. If you are not sure if this port is filtered, first thing you can try is to…