percyplant ✭✭✭✭✭

I think 12.7.4.85 fixes this issue if it's related to Location field: Web Help Desk 12.7.4 Release Notes (solarwinds.com)

Go to your client settings and change Location and Room so that they are not required. There is a bug up to and including 12.7.4.85 that if a client field is required and the Room selected can not be saved due to a bug then it loops you back to the profile tab again. You also might want to look at other client required…

Is this when searching for a client, then going the assets details tab? This does not error in 12.7.3 and 12.7.4....

Check the Tech Groups assigned to him, not permissions

we have 251 techs and the only way is to create them manually....

Did you get this sorted? What version of WHD are you running? It's worth checking your Action Rules, to ensure they are valid, particular if you have modified Request Types, Custom Fields etc 

At the moment there is no option available for QR Codes anywhere within the WHD, I suggest making a feature request with SW. Also voting in the Requested Features section on the forum might help...

These are the options you have to Export the Request Types: Go to Setup - Tickets - Request Types Expand all sub request types, then either copy and paste into a document or take a screen shot Or Using the API to get a list of the all the Request Types Or Look at the DB and run a Query 

Scheduled Date is the date period in which you expect the work to be done, this can then be viewed in the calendar. See this page for clarification: https://documentation.solarwinds.com/en/Success_Center/WHD/Content/HelpDeskViewCalendarItems.htm

Can you provide a screen shot of your custom field configuration page..

Define your search query and display your search results, then old down the shift key and click at the top of tick list, and the tick will turn light blue, this will include all pages of tickets. Then export the tickets, by clicking on the Cog and select "Download TSV"

"lacking in functionality" is the right words. None of what your asking is available in the latest version of WHD, so you will need to add a feature request with Solarwinds. I've ask about adding notes to Reservations but that never happened. Good Luck !

For your assets, export to excel document the asset you want to edit. Then go to settings - Data Import - Import Assets. Download the Template. Take the assets from your export into the template, and make the changes you need within template excel document. Then upload the template and import using the Sync Based on 'Asset…

It's possible to remove Company, Location & Rooms, by unticking these in Setup - Options - Location Options You can also remove words seen on the ticket e.g. Service Request, Incident, Problem etc by editing the Labels file on your server by making those blank Customize the Web Help Desk GUI language and labels…

I would have a Request Type that clients use to submit which doesn't have child Request Types, this would be a place holder for new requests: - Client Request Type Then have a Action Rule which moves new tickets to a new Tech Request Type, which does have child Request Types, then before a ticket can be saved the tech…

Go to Ticket Search and type "35856-35887" without quotes, within the Ticket number search. It could be that tickets located within a Group that you can't see. Or they have been merged, deleted, cancelled or closed already...

Not fixed in RC3

In client interface, while in FAQs, click on Show Details icon on second page of FAQs take you back to page 1. Not fixed in 12.7 RC

If you edit a custom field, you need to be able to save the changes. Save button should save your new note entry too, but that's not been coded that way. ;-(

This is now been fixed in 12.7.1

In client interface, while in History , Notes are not color coded. e.g. Client note should be yellow, tech Notes should be blue, tech Solution notes should be green. In client interface, while in History can't view or edit Carbon Copy (Cc:) field

Additional we use two email address in Secondary Email field, using coma between the emails, but because the email validator won't except it anymore because of the coma, I can't save the profile... !!

In client interface, while in History, attachments icon doesn't allow you download attachments to tickets

No, it's not possible as the Action Rules don't query who did the action only who the ticket is assigned to. Ticket changes are stored in the History, but you can't query the History inside a action rule. You would need to contact Solarwinds and make a feature request.

Sorry, I don't think that is possible

No, I don't think you can do that. But... You direct link to a FAQ Number https://helpdesk.company.com:8443/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/view?faqId=353

You can't change the layout of the view and I don't think you can remove the Recipients panel from the tickets.

anyone seen this issue with 12.7.2.30 yet? Can anyone at Solarwinds confirm that this has been now fixed after all this time?

I have found there are issues generally with exporting large inventories from WHD, I have > 65,000 assets. A lots of case it can bring the server to it's knees. I've had to result in sometimes multiple exports to get the data I needed. Worth generally checking via Admin: Setup\General\Options....Max Search Results to…

Okay started looking at RC3 When a Client edits their profile the save button is un-selectable and greyed out, if the email address is invalid: it's only when you go to edit the email address they you receive the following error message: Would be great if the interface told you before hand... This is a note for those who…