percyplant ✭✭✭✭✭

WHD 2026.1 release notes - see this link which shosw you have to run nextGen from your server… Your server will need to remain logged in, as you can't close the window which launches NextGen backend… but, I feel it's still in development - NextGen is not really useable.. Features unavailable through the modern user…

WHD 2026.1 release notes - see this link which shows you how to run NextGen from your server… Your server will need to remain logged in, as you can't close the window which launches NextGen backend… but, I feel it's still in development - NextGen is not really useable.. Features unavailable through the modern user…

Upgrade to the latest WHD, as earlier versions have security concerns particular when public facing on the internet. If you have got your WHD on the internet, test the SSL certificate using https://www.ssllabs.com/ Ideally you want a 'A' or 'A+' Disable access through your firewalls other than port 443. You can also config…

If some of the WHD developers can update the API documentation it would be very helpful for newcomers, as after using WHD for more than 15 years, documentation needs sorting out badly. We need real life examples for the API that are practical and useful. We shouldn't be relying on the forums for documentation.

Release notes last updated: February 18, 2026

It feels like an unfinished part of the product and it seems broken. Why not release it when it's fully complete, pls SW…

This would be very useful, where custom fields are not required for certain support calls

did you upgrade to 2026.1.16409?, as we can't get SAML working with 2026.1.16409

This is all there is at the moment: WHD 2026.1 release notes and The Next Evolution of SolarWinds Web Help Desk: Modern, Fast, and Future-Ready - THWACK

the legacy release 2026.1 also doesn't support saml logins…

can't submit support call, as getting blue spinning cycle while pressing "submit ticket" on this page https://customerportal.solarwinds.com/support/submit-a-ticket

Download on portal for NextGen - Server for Windows 64-bit Latest version: 2026.1.16409 2026.1.16409 - 28 Jan 2026 - does not work and get the message "DB error"

You can create a different tech group for each request type, then assign each tech to the Tech Group where you want to limit them. You also need to set their tech permission "Limit to Assigned Tech Groups" to stop them from seeing other Request Types.

Any progress on this? Also would be great to have standard replied aka FAQs appear automatically as client types in the Subject or Request Details boxes depending on what they type, there is plenty of space on the screen to have an extra box on the page. This way it might be possible to head of Support Request by providing…

Hi Amir, thanks for the update - Will this be in 12.7.5? What's the ETA for that?

@cmdrthisk hotfix 3 for WHD 12.7.5.85 is now available, which provides the following fixes: This hotfix resolves the following issues: * Password-protected tech administrator accounts feature is not disabled when using external authentication * Excessively long URLs in the Client interface degrade the application…

You can try adding a custom field fordifferent status types 

I think the most obvious request for the app is to allow techs to create a ticket! It's also worth noting that the current iPhone app is 32-bit, and at some point Apple will stop supporting 32-bit apps on their devices / app store... https://9to5mac.com/2017/04/09/32-bit-apps-ios/

You need to checkout this documentation: Configuring WHD Discovery Engine (WMI) Settings (solarwinds.com)

Hi nshah, thanks for posting !

It's a bug - You'll need to submit a Solarwinds support call, and explain the issue. Only a new version would fix this issue.

anyone use reservations and have the same client search issue?

The save button issue for notes has been fixed as if 12.7.4.85

You can already do this using actions rules and tasks.

Assign to 'me and edit' is already available at the right-hand end of the columns in group ticket view But a request to have it in the Ticket Detail panel would be useful !!

It would be also good to have an option to show the ticket lists in two columns within tickets, so make better use of the webpage space.

Great Joy !! - this has been added to WHD 12.7.4.85 

My solution has been to setup an email account that techs can email while away from their office. Then configure WHD to turn these email requests into tickets. With a few action rules you can automate the process. No perfect, but a basic workaround.

Also by who/what/how: E.g. Public / Company / Location / Department / Clients/Techs / Tech Group / Request Type etc - it's good to know your audience Available as report would be good too, so we could do date ranges etc Might want to also add 'was this FAQ helpful?' question for feed back at the bottom of each FAQ Chris

Running 12.5.2 Where is <match name="TicketLink" alwaysProcess="true"> located, can't find it inside whd-web.jar