pdyball

Unassigned tickets is one of those basic things that should be there on the ticket menu. I should not have to run a report every time i want to see unassigned tickets. It's one of those things you want to be live as tickets come into the system.

Thanks Bryona, that is what i was looking for but for some reason i never saw it. Must of been doing a male look as my wife would put it. Thanks for your assistance and patience.

Thanks for the reply Antioch. How would I set up the rules when I cant actually see what's coming through? Sorry if it seems like a dumb question.

Hi Byrona, thanks for your response. I noticed the tool alias field but am stumped as to how i can filter that as when i do a filter on that it can only be as a subset of an alert. ( i.e. serviceinfo.toolalias) I would want to be able to filter on ToolAlias only for all Alerts. This would also be the case for severity. it…

Hi Info, got the same issue. I was told to go to the following kb: http://knowledgebase.solarwinds.com/kb/questions/5168/Receiving+Invalid+Download+Link+on+All+Ticket+Attachments Unfortunately this did not help and I am still trying to resolve the issue. I am using the Virtual Device. Hope you get it fixed soon.